Transfer Center Agent - Part Time - Evening

Transfer Center Agent

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Facilitates communication between sending and receiving facilities, including the use of telephone, computer software, and other communication and documentation tools. Documents a record of the encounter.

A day in the life of a Transfer Center Agent at Hackensack Meridian Health includes:

• Answers telephones in accordance with established policies and procedures.
• Utilizes professional tone and demeanor in all communication.
• Coordinates communication between sending and receiving facilities, and within the receiving facility.
• Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner.
• Works in a collaborative manner with other members of the health care team.
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately.
• Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system.
• Escalates barriers and concerns using applicable policies and procedures as well as chain of command.
• Follows patient identification policies and procedures to ensure accurate patient identification.
• Utilizes downtime procedures for effective communication and documentation when necessary.
• Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols.
• Obtains insurance information and communicates with insurance providers and/or case management and social services as needed.
• Initiates registration activities and completes registration as requested.
• Prepares handoff and other reports as directed.
• Maintains a clean and sanitary work environment.
• Other duties as assigned.
• Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics.
• Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.

Education, Knowledge, Skills and Abilities Preferred:

• Emergency medical services experience
• Computer literacy
• Medical terminology
• Excellent communication skills
• Flexible and adaptable to change
• Ability to multitask

Licenses and Certifications Preferred:

• Emergency Medical Technician
• Paramedic
• AHA Basic Life Support

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation Minimum rate of $20.64 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Hackensack Meridian Health (HMH) is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.