Systems Administrator - Windows, Azure & Security Ops

Government Services, Washington, District Of Columbia Position Summary This position provides infrastructure support for enterprise Windows environments, cloud services, and network security systems. The role reports to the IT Operations Manager and functions as a system owner, works on project and operational tasks, and as Tier 2 support, handling both reactive troubleshooting and proactive systems administration. This is an individual contributor role focused on hands‑on technical work with opportunities to develop deep expertise in systems administration and cybersecurity fundamentals, and to learn new technology. The role is primarily on site, and client facing, requiring the ability to work within a diverse team and communicate effectively with the client and end users. What will you do in this role? Windows Server Administration: Manage on‑premises and hybrid Windows Server environments, including user account administration, group policy management, file sharing, backup verification, and routine server maintenance. Windows Workstation Management: Deploy, configure, and maintain Windows 10/11 workstations; manage driver updates, application deployment, and endpoint compliance. Computer Imaging & Gold Images: Build and maintain Windows gold images; conduct system imaging for new deployments and refreshes; troubleshoot imaging failures. Vulnerability Management: Execute vulnerability scanning and remediation workflows; assist with patch deployment using Windows Update and third‑party patch management tools; track remediation progress and document closure. Azure Cloud Operations: Support Azure Virtual Desktop (AVD) environments; manage VM provisioning, patching, and troubleshooting; maintain Azure infrastructure supporting Windows Server and workstations. Third‑Party Application Management: Monitor and manage licensed applications; coordinate software updates, license compliance, and retirement; troubleshoot application conflicts. Work with vendors for technical and license issues, escalating promptly to mitigate progress interruptions. Tier 2 Deskside Support: Escalated user support for complex technical issues; remote troubleshooting; occasional on‑site visits for hardware replacement and configuration issues. Documentation & Communication: Document system configurations, troubleshooting steps, and procedural changes; provide clear handoff notes to team; escape issues with full context when needed. Finesse Unified Works (UWF) Administration: Manage Finesse UWF application configurations and integrations with Cisco UCCX contact center systems; process workflow change requests from the business; configure and troubleshoot application functionality; document configuration changes. What do you need to succeed in this role? 3+ year hands‑on IT support or systems administration experience. Knowledge of vulnerability scanning tools (Nessus, Qualys, OpenVAS, etc.). Experience with system imaging or deployment tools, Intune, SCCM, WSUS. Exposure to Azure or similar cloud platforms. CompTIA A+, Network+, or Security+ certification (or in progress). Familiarity with AI tools, Copilot Chat and 365, Claude, Codex, Qwen, Gemini, etc. Understanding of automation, scripted via PowerShell or Python, or with tools such as Power Automate or UI Path. Pay Transparency In compliance with this state’s pay transparency laws, the midpoint of the salary range for this role is $65,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Specific Skills / Experience Required Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture. Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions. Collaboration – You are a relationship builder across all levels of the organization and across all business units. Instills Trust – You do what you say, and you follow through on commitments, act with integrity, and are consistent and are perceived as credible. Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives. Benefits Health, dental, vision, life, and accident/disability insurance options. HSA employer contribution. Eleven (11) paid holidays annually. A robust paid Parental Bonding Leave program covering birth, adoption, and foster children. 401(k) with employer contributions. FORCE – a community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities. Flexible Time Off (FTO) Policy – activated on your first day with the organization. Paid holidays recognition and last‑week year‑end time off when work permits. Comprehensive wellness program engaging team members in wellness activities, tracked through a provider to obtain rewards. Tantus, a Sikich Subsidiary is an Equal Opportunity Employer M/F/D/V. #J-18808-Ljbffr Sikich LLP