Patient Experience Manager

Patient Experience Manager

The Patient Experience Manager will support the Patient Services Operation in the Food & Nutrition Department and will be responsible for developing and executing patient experience solutions to meet patient needs and tastes. This person will utilize technical training and interpret government mandated nutritional standards in the healthcare industry on food health to develop healthy menu implementation plans.

Job Responsibilities:

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office and the service ambassador program
• Record safety and sanitation compliance
• Supervises tray line operation and/or the room service program

Leadership:

• Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.

Client Relationship:

• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Identify client needs and communicate operational progress.
• Demonstrate excellent customer service using Aramark's standard service model.

Financial Performance:

• Assist with the completion and maintenance of financial statements relevant to the department.
• Deliver client and company financial targets.
• Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.

Productivity:

• Create value through efficient operations, appropriate cost controls, and profit management.
• Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensure entire team is trained and able to execute.
• Supervise team regarding production, quality, and control.

Compliance:

• Maintain a safe and healthy environment for clients, customers, and employees.
• Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

Qualifications:

• Requires at least two years of patient food service experience and some management experience is preferred.
• Bachelor's degree or equivalent experience

Compensation Data:

COMPENSATION: The salaried rate for this position is $45,125.00 to $81,700.00. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.