Field Service Technician II

Gaming

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Essential Job Functions:

• Move, load, unload, and transport all L&W products to customer sites.
• Install, set up, troubleshoot, configure, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products.
• Understanding and knowledge of EGMs, Coolsign, Signage, basic networking, utility, and table products
• Have intermediate knowledge of admin work (Customer Follow Up Email, QIR, Finding Parts, etc.)
• Ability to follow detailed written and verbal instructions and technical documentation
• Working knowledge of Microsoft Office Suite and able to use the internet.
• Ability to understand Light & Wonder policies and all job-related paperwork
• Ability to interact with coworkers and customers in a courteous and professional manner, including problem resolution and decision making
• Keep and track part inventory.
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair.
• Use and understand Salesforce and Zinc to manage customer tickets and questions for product support and parts.
• Apply Safety Training in the field and wear PPE (Safety equipment, steel-toe shoes, hard hat, safety goggles, and gloves).
• Safely use common hand tools, including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers.
• Support other Creators on all utilities/EGM products.
• Other duties as assigned
• Physical Requirements:
• Must be able to lift and carry 60 lbs.
• Must be able to sit, stand, crouch, bend, reach, kneel, lie prone, hold, push, pull, and lower as necessary.
• Vision Requirements:
• Close vision
• Depth perception
• Distance vision
• Ability to adjust focus
• Peripheral vision
• Ability to distinguish colors
• Work Conditions:
• Frequent work in dimly lit, crowded, noisy conditions and around smokers.
• Must be able and willing to travel on short notice and work "on call".
• Must be able to work flexible shifts, including nights, weekends, and holidays.
• Some domestic and international travel may be required

Qualifications

Training and/or Experience:

• Minimum of one to three years of experience in the assembly, testing, or troubleshooting of electronic devices
• Must have valid driver's license
• Valid gaming card (or ability to obtain one)

Education:

• High School Diploma/GED
• Technical/Military Training Schools are a plus

Knowledge, Skills and Abilities:

• Knowledge of mechanical assembly skills
• Knowledge of electricity, basic electronics, troubleshooting, and mechanics of gaming type devices
• Read schematics or wiring diagrams

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.