(USA) Member Specialist

Responsibilities Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management. Maintains entrance areas and acknowledges members, verifying membership cards, and identifying member needs. Assists members with purchasing decisions, locating merchandise, and transporting items. Zones the area, arranges and organizes merchandise, and maintains a safe shopping environment. Maintains exit areas, reviews member receipts, acknowledges the member, and identifies member needs. Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures and ensures compliance with company security and safety practices. Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities. Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, identifying shrink and damages. Collaborates with managers, co‑workers, customers, and other business partners to identify priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback. Qualifications Minimum Qualifications Retail experience including operating front‑end equipment (e.g., cash register). Working with mobile retail applications. Preferred Qualifications – None. Compensation The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Location Primary Location: 2190 N PARK DR, HOLLAND, MI 49424‑9595, United States of America. Company Policies Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club