Service Valet/Quality Control

Service Valet/Quality Control

Nielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles. The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.

BENEFITS:

• FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
• Discount plans on purchases and services
• Health, dental and vision insurance
• Life insurance
• 401k retirement account
• Paid vacation and sick leave

Responsibilities:

• Greet customers in the service drive with a professional, friendly, and engaging attitude
• Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns
• Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping
• Assist in maintaining a clean, safe, and organized service department environment
• Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information
• Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly
• Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed
• Verify customer complaints and repair concerns are resolved before vehicle delivery
• Shuttle customers to and from home or work locations as needed while providing excellent customer service
• Support service department operations with additional duties including errands, department upkeep, and vehicle movement
• Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience
• Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment

Skills & Qualifications:

• Excellent customer service and communication skills
• Strong attention to detail and quality assurance mindset
• Clean driving record and ability to operate automatic and manual transmission vehicles
• Ability to multitask and remain organized under pressure
• Reliable, team-oriented, and willing to participate in ongoing training
• Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally