Business Systems analyst
Aequor Inc
Warehouse Management System Support
Key Responsibilities
Warehouse Systems & WMS Support
- Provide functional and operational support for RedPrairie WMS, including configuration, troubleshooting, and transaction monitoring.
- Configure system parameters and specifications to support warehouse processes and operational requirements (receiving, picking, shipping, inventory, returns).
- Revise and enhance existing WMS configurations and system logic to improve efficiency, accuracy, and system performance.
- Perform system testing and validation related to fixes, enhancements, and configuration changes; document results as required.
- Analyze system issues impacting warehouse execution and provide timely resolution to minimize operational downtime.
Operations & Process Enablement
- Partner closely with warehouse operations teams to understand workflows and ensure system behavior aligns with physical processes.
- Translate operational challenges and user feedback into functional system requirements, enhancements, or defect fixes.
- Support accurate and timely order fulfillment, inventory accuracy, and regulatory compliance through effective system execution.
- Assist with planning and execution of system-related activities aligned with production schedules and shifting operational priorities.
Analysis, Reporting & Continuous Improvement
- Analyze data and system outputs to identify trends, systemic issues, and opportunities for process or system improvement.
- Prepare and generate operational and system reports to support decision-making.
- Support cross-functional process improvement initiatives across distribution centers to drive consistency and best practices.
Training & Knowledge Transfer
- Train warehouse associates and support staff on WMS processes, transactions, and system best practices.
- Develop and maintain basic system documentation, job aids, or process guidance as needed.
- Serve as a site-level technical SME and escalation point for WMS and distribution system topics.
Collaboration & Communication
- Maintain effective working relationships with Operations, Customer Service, Planning, Production, IT, and external partners.
- Communicate system priorities, planned changes, and impacts clearly to stakeholders.
- Support alignment and consistent execution across multiple distribution centers where applicable.
Minimum Requirements
- High School Diploma or equivalent.
- Ability to fluently read, write, and communicate in English.
- 2+ years of experience supporting warehouse or distribution operations, with direct exposure to WMS-driven environments.
- Hands-on experience with RedPrairie (JDA) WMS in an operational or system support role.
Preferred / Strongly Desired
- Experience supporting WMS in a high-volume distribution center.
- Understanding of end-to-end warehouse processes (receiving through shipping/returns).
- Experience translating business processes into system behavior or configuration.
- Comfort working under tight timelines and responding to operational escalations.
Vacancy posted 5 days ago
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