Business Systems analyst

Warehouse Management System Support

Key Responsibilities

Warehouse Systems & WMS Support

• Provide functional and operational support for RedPrairie WMS, including configuration, troubleshooting, and transaction monitoring.
• Configure system parameters and specifications to support warehouse processes and operational requirements (receiving, picking, shipping, inventory, returns).
• Revise and enhance existing WMS configurations and system logic to improve efficiency, accuracy, and system performance.
• Perform system testing and validation related to fixes, enhancements, and configuration changes; document results as required.
• Analyze system issues impacting warehouse execution and provide timely resolution to minimize operational downtime.

Operations & Process Enablement

• Partner closely with warehouse operations teams to understand workflows and ensure system behavior aligns with physical processes.
• Translate operational challenges and user feedback into functional system requirements, enhancements, or defect fixes.
• Support accurate and timely order fulfillment, inventory accuracy, and regulatory compliance through effective system execution.
• Assist with planning and execution of system-related activities aligned with production schedules and shifting operational priorities.

Analysis, Reporting & Continuous Improvement

• Analyze data and system outputs to identify trends, systemic issues, and opportunities for process or system improvement.
• Prepare and generate operational and system reports to support decision-making.
• Support cross-functional process improvement initiatives across distribution centers to drive consistency and best practices.

Training & Knowledge Transfer

• Train warehouse associates and support staff on WMS processes, transactions, and system best practices.
• Develop and maintain basic system documentation, job aids, or process guidance as needed.
• Serve as a site-level technical SME and escalation point for WMS and distribution system topics.

Collaboration & Communication

• Maintain effective working relationships with Operations, Customer Service, Planning, Production, IT, and external partners.
• Communicate system priorities, planned changes, and impacts clearly to stakeholders.
• Support alignment and consistent execution across multiple distribution centers where applicable.

Minimum Requirements

• High School Diploma or equivalent.
• Ability to fluently read, write, and communicate in English.
• 2+ years of experience supporting warehouse or distribution operations, with direct exposure to WMS-driven environments.
• Hands-on experience with RedPrairie (JDA) WMS in an operational or system support role.

Preferred / Strongly Desired

• Experience supporting WMS in a high-volume distribution center.
• Understanding of end-to-end warehouse processes (receiving through shipping/returns).
• Experience translating business processes into system behavior or configuration.
• Comfort working under tight timelines and responding to operational escalations.