Business Analyst - Lending Transformation

Business Analyst - Lending Transformation

The Institutional Credit Management (ICM) team is a critical component of First Line of Defense for wholesale lending and counterparty credit risk. ICM partners with businesses to ensure we have best-in-class risk and control capabilities to enable sustainable data quality from front office systems through downstream reporting systems.

ICM also plays a key role in Transformation efforts by helping to drive a focus on wholesale credit risk management.

Through ongoing investment in processes, controls, systems, and governance, ICM continues to further embed consistency and best practices across, driving closer alignment between our business and regulatory goals.

The Lending Transformation Program (LTP) is a key initiative within ICM and broader regulatory data remediation needs.

The goal is to remediate the quality of the data on risk and regulatory reports as well as transform the end-to-end wholesale lending process which will consolidate all remediation efforts for loan product processing and establish a consistent target operating model with a focus on improved processes, controls, and enhanced technology to achieve best-in-class processing capabilities to support our client franchise.

ICM Lending Transformation is looking for a highly skilled and dynamic Transformation Manager (Program Management Lead) as part of the Target Operating Model project. Role includes working closely with various departments for collecting, processing, and analyzing data to support data-driven decision-making as part of the transformation projects.

Strong analytical skill is a pre-requisite for the role, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Candidates should possess excellent communication skills, with the ability to present complex information in an accessible manner.

Responsibilities:

• Support the broader Lending Transformation Program (and stakeholders from Global Loan Operations and Transaction Management) on the design and implementation the programs target operating model
• Assist in the planning and execution of transformation projects, ensuring they are delivered on time, within scope, and within budget. Track project progress, manage risks, and escalate issues as needed. Collaborate with project managers, developers, and other team members to ensure successful project delivery
• Analyze data to support decision-making and identify trends that may impact transformation initiatives. Create reports, dashboards, and presentations to communicate findings and recommendations to stakeholders. Work with management to prioritize business and information needs
• Lead working group calls to deliver organizational or process change
• Support the establishment and delivery of project governance, including preparation of materials
• Support program communication including internal stakeholders and communication
• Establish strong relationships with stakeholders across at all levels, businesses, and locations
• Appropriately assess risks when making business decisions, using sound ethical judgment, while complying with both policy and applicable laws, rules, and regulations
• Supports planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Applies in-depth understanding of how areas collectively integrate within the subfunction as well as coordinate and contribute to the objectives of the entire function; and, requires basic commercial awareness.
• Assesses creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
• Oversees program plans meet business needs as described in the program initiation documents.
• Ensures all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones.
• Works with Program Sponsor to ensure business case cost benefit analysis is in line with business objectives.
• Ensures all areas of the program are appropriately staffed.
• Monitors program commitment from those assigning resources.
• Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
• Creates the program risk management plan.
• Works with procurement team to create, administer, track, and eventually close program contracts.
• Makes recommendations for training and development needs for assigned personnel.
• Directs area supported through responsibility for delivery of end results and shared responsibility for budget management, accountable for resource planning.
• Ensures essential procedures are followed and contributes to defining standards.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills and Competence:

• 6-10 years of experience in Wholesale Lending, Loan Operations, Transaction Management, business and data analysis
• Successful project and program management of complex work efforts with broad set of stakeholders, ability to gain consensus among project team and stakeholders and drive initiatives to completion effectively
• Excellent oral and written communications skills; must be articulate and persuasive
• Should demonstrate a commitment to quality and attention to detail
• Management and facilitation to achieve objectives, with both local and remote teams
• Strong organizational leadership and influencing skills
• Capable of prioritizing and multi-tasking in a dynamic environment
• Self-directed and motivated
• Ability to deal with imperfect information and drive to successful conclusion
• Excellent organization skills; must be able to manage disparate tasks, project plans and ad hoc requests
• Strong analytical, strategic thinking and communication skills - must have the ability to synthesize, develop and present clear and concise recommendations
• Works well under pressure and in tight deadlines
• Highly proficient with Microsoft Products like Word, Excel, Power Point, and Visio

Education:

• Bachelors degree in Business Administration, Statistics, Mathematics, or a related field, Masters degree preferred
• Related project management certification preferred