PATIENT RESUPPLY SPECIALIST

Job Summary The patient resupply specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. The position plays a critical role in creating a positive, patient‑centric environment with core responsibilities such as: Evangelize our customers and turn disgruntled patients into our biggest fans. Support our field teams, operations and sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. Critically problem‑solve common complaints by flagging trends and partnering cross‑functionally to recommend and implement preventative measures. Proactively create a better patient experience. Be a champion of the employee experience and drive our unique company culture. Support the development and implementation of employee programs that nurture the company’s core values to engage employees and create a positive culture. Essential Duties and Responsibilities Assist patients and referrals by accepting and coordinating resupply orders, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives. Enter and process supply orders received via phone calls from patients, referral sources, and payors. Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment. Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility. Collect payment or make payment arrangements. Verify order status and correctly relay tracking information. Expedite patient problems, complaints with possible resolutions to maximize satisfaction. Accurately document patient account to ensure comments, discussions and concerns are captured correctly. Frequently attend training to improve knowledge and performance levels. Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner. Perform other duties as required. Supervisory Responsibilities N/A Minimum Required Qualifications Education and/or Experience High school degree or equivalent. 1‑3 years’ experience in healthcare/health insurance industry desired. Skills, Knowledge and Abilities Patient‑Focused: Start with the patient and work backwards, tying activities to patient objectives. Action‑Oriented: Thrive as a self‑starter who proactively senses and responds to problems and opportunities with minimal supervision. Collaborative: Work well across functions and groups; colleagues value teamwork. An Effective Communicator: Write and speak clearly, concisely, and with a spirit of partnership. Energetic & Passionate: Passion for health and well‑being; positive role model. Relationship Builder: Excel at building contacts and networks to multiply organizational influence. Certificates, Licenses, Registrations or Professional Designations N/A Computer Skills Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word. Language Skills English (reading, writing, verbal). Mathematical Skills Basic level mathematical proficiency, with strong ability to understand, interpret and develop spreadsheet data. Physical Demands Stationary position requiring frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision and color vision. May require occasional lifting of equipment up to 50 lb. May involve climbing, kneeling, bending, twisting, pulling/pushing and reaching above the shoulder. Benefits Medical, dental, and vision care coverage. Paid time off plan. 401(k) plan. Flexible Spending Accounts. Basic life insurance. Short‑ and long‑term disability coverage. Accident insurance. Teammate Assistance Program. Paid parental leave. Domestic partner benefits. Mental, physical, and financial well‑being programs. Equal Opportunity Employer Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. #J-18808-Ljbffr Apria