Vice President Of Community Management

Description

Job Overview:  The Vice President of Community Management is an active supporter of FirstService Residential's philosophies and culture to staff, client, and community. As a result of job performance to be responsible for client retention, employee retention, and the advancement of FirstService Residential and FirstService Residential's client services in terms of its image, visibility, reputation, diversification, professionalism, and technology. To guide the overall community management division of FirstService Residential for current productivity as well as future opportunities. To be aware of and share with key associates an awareness of external factors, internal factors, best business practices, optimum use of resources and forethought for the future; while also listening to associates to capture and incorporate their best thinking on pertinent aspects of guiding the business.
Compensation: $160-170k plus up to 15% annual bonus FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future. Job Responsibilities: 

• Participate on the Community Management Council.
• Assists other management team members in the recruiting, hiring, and separation of personnel.
• In conjunction with direct reports, including General Managers, Regional Directors as applicable, and the Senior Vice President of Community Management, strategize account assignments within area of responsibility and accepts responsibility for same through adherence to implementation schedule and management support of the transition.
• Manages budget and approves expenditures for area of responsibility. Provides year-end input to corporate budget and in particular, to those line items within area of responsibility.
• Reviews and approves payroll for area of responsibility and timely submits to payroll department for processing.
• As community and industry involvement are important to FirstService Residential's business philosophy, participates in at least one outside committee (i.e.: CAI, CACM, BIA, HBC, Chamber, Rotary, United Way, etc.).
• Commits to attending all designated company meetings and events as well as supervisor meetings, area of responsibility team meetings, and others that may be promulgated from time to time.
• Works collectively with Senior Vice President and colleagues on strategies to effect and implement new company procedures, policy changes, etc.
• Follows quality system procedures.
• Lead responsibility to coordinate best practices, innovation, creative thinking and implementation of business practices in the management of dual governance model corporations throughout the company.
• Participation in Business Development activities including attendance at local trade shows, CAI events, opportunities with vendors that allow for networking and solicitation of new business.
• Driving sales efforts to gain new business including supporting and/or delivering sales presentations to potential clients.
• Interaction with Marketing for specific regional marketing plans to enhance company brand and drive sales opportunities.
• Drive the performance targets for sales goals for each region.
• Other duties as assigned.

Skills & Qualifications: 

• A leader in developing a proactive strategy to alleviate loss of contract or Company reputation.
• Demonstrates awareness of variables which could affect contract stability.
• Demonstrates awareness of variables which could affect employee retention and/or morale. Is a leader in developing a strategy to alleviate loss of employee and presenting the strategy to the Senior Vice President.
• Excellent organizational and time management skills.
• Exhibits excellent and proven oral presentation and written communication skills.
• Keeps pulse on overall operations and mood of FirstService Residential and FirstService Residential clients. Aware of the balance of emphasis necessary between client, employee and company; thus allowing balanced decisions as well as personal availability to intervene and participate as beneficial in client and/or employee issues.
• Recognizes strengths and weaknesses of key staff members and adjusts job descriptions, positions, and training accordingly in order to maximize the return on human potential to benefit both employee retention as well as company performance
• Successful supervisory experience as documented in personnel file.
• Proven leadership skills as documented in personnel file.
• Excellent attendance and punctuality to the office as well as any/all company meetings, client meetings and other activities.
• Proven ability to work well under pressure and deadlines as documented in personnel file.
• Demonstrates ability to train and educate staff.
• Knowledge of Microsoft Applications, especially Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Must be literate and articulate in written form in order to prepare correspondence.
• Must be able to handle multiple tasks.
• Must be able to handle pressure and deadlines related to the job.
• Effectively work with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.

Education and Experience:

• College degree preferred or equivalent experience in management.
• Minimum of 15 years of successful homeowner association property management experience
• 10 years or more of supervision of staff
• Certified Community Association Manager or CMCA preferred
• Valid California Driver’s License and State Mandated Vehicle Insurance

Physical Requirements & Working Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Exhibit professionalism, professional attire and demeanor at all times.
• Must be able to stand and exert well-paced ability for up to 4 hours in length.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior grounds and navigate uneven surfaces.
• Talking and hearing occur continuously in the process of communicating with clients, guests, co-workers and supervisors.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs. Supervisory Responsibilities:

• Managing a team that consist of Regional Mangers, General Managers, Community Managers and other positions as deemed appropriate.

Tools & Equipment Used:

• General office equipment

Travel:

• Travel to local communities may be required

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us: FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit 
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.  FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.  Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. 

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days.