2026 Mobilizer Recruitment & Support Staff

Empower 2026 Mobilizer Recruitment & Support Staff Employment Type: Full Time Minimum Experience: Mid Level Empower Project is a national leader in relational organizing, helping communities boost voter turnout through relational organizing. About the Program and Role: In 2026 we’ll be running paid relational organizing programs – programs where we recruit folks to talk to their family and friends about elections and issues and then pay them for their time and effort – in several states including Iowa, Michigan, Pennsylvania, and Wisconsin. The Mobilizer Payment Processing & Support Staff will work closely with the Mobilizer Payments process and support director, recruiting Community Mobilizers into the programs via Scale to Win by signing them up for a Zoom training session conducted by the organizing department. Once the CMs have been onboarded, Mobilizer Payment Processing & Support Staff will track CM payment discrepancies and resolve them. Job Responsibilities Creating a tracking and categorization system for different types of payment discrepancies. Drafting and maintaining a library of potential responses to potential inquiries. Hiring, training, and managing Associates to assist Mobilizers in troubleshooting their payment issues using the systems the Director creates. Monitoring and responding to daily texting campaigns in Scale to Win. Collaborating with team members, other departments, and external partners as needed to ensure data processes are completed effectively and efficiently. Assisting with payment data management and the execution and analysis of analytics strategies to raise awareness of the program. Serving as the primary point of contact for payment issues to tag issues, resolve, and/or escalte them. Assisting the data director and program leadership with other activities. Qualifications Strong Attention to Detail: Ability to meticulously manage and review operations payroll and support ticket data and processes to ensure accuracy in payment and staff documentation. Problem-solving Skills: Capacity to dig through data, address and resolve payment discrepancies and operational issues promptly and efficiently. Experience in Payment Processing Systems: Familiarity with CRM financial or support ticketing systems; experience with specific platforms like ZohoDesk, Venmo, CashApp, or Gusto is a bonus. Excellent Communication Skills: Proficiency in clearly communicating with team members and mobilizers, especially in resolving payment queries and providing operational support. Adaptability and Flexibility: Ability to adapt to changing operational needs and workload, particularly in shifting focus from onboarding activities to complex payment‑related issues as the campaign progresses. Strong Management and Culture Building History: Ability to inspire and manage a team to achieve set goals and create a positive, inclusive, and collaborative work environment free from discrimination or harassment, all in a remote setting. Access to a reliable laptop and cell phone. US work authorization. Work Schedule The work schedule is five days per week, Monday through Thursday, from 11:30am to 8:30pm ET or MT, and shortened hours on Fridays. After Labor Day, the work schedule will be six days per week, with shortened hours on Fridays and Saturdays off. We will also work the full week before the November election. Compensation and Benefits The salary for this position is $4,750/month. Because this role has a fixed term, you will be classified as a limited term employee. For this role we offer health insurance and personal time, per our employee handbook. Empower Project is an equal opportunity employer, and does not discriminate based on age, sex, race, ethnicity, religion or sexual preference. Women, persons of color, and individuals from the LGBTQIA+ community are strongly encouraged to apply. #J-18808-Ljbffr