Customer Support Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

JOB OPPORTUNITY


Customer Support Representative
Lubbock, TX


Founded in 1954, C&L Supply, Inc. is a family-owned distribution company serving independent appliance and furniture dealers across a ten-state core territory with expanding reach throughout the United States. We pride ourselves on superior customer service, consultative sales support, and reliable delivery through our private fleet of trucks.


We are accepting applications for a Customer Support Representative for our Lubbock, TX distribution center.


POSITION SUMMARY


The Customer Support Representative is responsible for supporting customers and outside sales representatives through account support, communication, reporting, and daily administrative functions. This role plays a key part in delivering excellent customer service while supporting efficient sales and operational processes.


RESPONSIBILITIES & DUTIES:

• Answer incoming customer and outside sales calls in a professional and timely manner.
• Communicate daily with customers through phone, email, and other business correspondence.
• Accept customer payments and assist with preparing daily deposit reports.
• Coordinate with internal departments including credit, billing, shipping, purchasing, and outside sales to ensure smooth operations and customer satisfaction.
• Assist customers with product information, account inquiries, and general account support.
• Maintain organized customer records and documentation.
• Support additional office and customer service functions as needed.

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or GED equivalent required.
• Customer service or inside sales experience preferred.
• Experience handling high call volumes in a fast-paced environment preferred.
• Proficiency with Microsoft Office, email, and Windows-based computer systems.
• Strong communication, organizational, and interpersonal skills.
• Ability to multitask and manage priorities effectively.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.

SCHEDULE:

• Full-time, hourly position
• Monday through Friday
• Occasional evenings and weekends may be required as business needs arise

COMPENSATION & BENEFITS:

Compensation will be discussed during the interview process. After meeting eligibility requirements, benefits include:

• Medical insurance
• Paid time off (PTO)
• Dental insurance
• Holiday pay
• Life insurance
• 401k plan with company match
• Disability insurance
• Employee discounts

TO APPLY:

Submit completed applications and resumes through one of the following methods:

• Email to View email address on click.appcast.io
  
• Online at clsupplyinc.com/careers/