Retail Customer Service and Returns Associate

What you’ll be doing day to day Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience. Meets customers’ needs, solves problems independently, and recognizes when to elevate to a manager. Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience. Builds emotional connections through meaningful and empathetic interactions with customers. Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed. Provides the customer with a simple and smooth returns and exchange experience, while collecting high-/quality data for follow-up when scheduled in returns. Qualifications 1 year sales or customer service experience preferred. The starting rate/salary for this position ranges from $17.58 to $22.42 per hour and will be based on relevant work experience. Benefits Generous paid time off, holiday and sick time WiselyPay – earn wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co-worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work minimum 20 hrs/week) A fun and inclusive work environment Employment Details Job type: Permanent, Full-time. Hours: 34–40 hours per week. Retail environment; must have open availability Monday through Sunday. #J-18808-Ljbffr IKEA Gruppe