Patient Experience & Growth Coordinator (Healthcare Sales & Front Desk

Job Description

Job Description

Patient Experience & Growth Coordinator (Healthcare Sales & Front Desk)

DeSorbo Health & Wellness
Glastonbury, CT

Compensation: $24-$28 per hour + Performance Bonuses

About Us

DeSorbo Health & Wellness is a rapidly growing concierge-style medical practice specializing in medical weight loss, hormone replacement therapy (TRT/BHRT), primary care, preventative medicine, and wellness optimization.

We pride ourselves on delivering an exceptional patient experience in a professional, modern, and welcoming environment. Our patients invest in their health and expect a high level of service, communication, and support.

We are seeking a motivated, energetic, and personable team member who enjoys helping people, building relationships, and contributing to the growth of a successful healthcare practice.

Position Overview

This is not a traditional receptionist role.

We are looking for a Patient Experience & Growth Coordinator who can combine outstanding customer service, front desk operations, patient engagement, and sales support.

You will often be the first person prospective patients interact with, making you a critical part of our practice's success. The ideal candidate is confident communicating with people, enjoys relationship-building, and takes pride in creating an exceptional experience from the first phone call through ongoing care.

Responsibilities

• Welcome patients and create a positive first impression
• Answer incoming phone calls, text messages, emails, and online inquiries
• Schedule appointments and manage provider schedules
• Follow up with prospective patients who inquire about our services
• Educate prospective patients on available programs and services
• Support enrollment into weight loss and hormone optimization programs
• Collect payments and maintain accurate patient records
• Verify and maintain patient information
• Manage appointment reminders and patient communications
• Coordinate patient flow throughout the day
• Assist with patient retention and engagement initiatives
• Maintain a clean, professional, and organized office environment
• Support practice marketing events and community outreach activities

Qualifications

Required

• Exceptional communication and interpersonal skills
• Strong customer service experience
• Professional and polished demeanor
• Strong organizational and multitasking abilities
• Positive attitude and growth mindset
• Ability to work independently and as part of a team
• Comfortable discussing services, pricing, and program options
• Strong follow-up and relationship-building skills

Preferred

• Medical receptionist experience
• Front desk experience
• Patient coordinator experience
• Healthcare sales experience
• Med spa experience
• Concierge medicine experience
• Hospitality experience
• Luxury retail experience
• Fitness or wellness industry experience
• CRM or EMR experience

The Ideal Candidate

You may be an excellent fit if you have experience as a:

• Wellness Coordinator
• Membership Advisor
• Concierge
• Client Success Representative
• Hospitality Professional
• Luxury Retail Associate
• Med Spa Coordinator
• Patient Coordinator
• Medical Receptionist
• Front Desk Coordinator

Most importantly, you enjoy connecting with people and helping them take action toward improving their health and quality of life.

Compensation & Incentives

• $24-$28 per hour based on experience
• Performance-based bonus opportunities
• Additional earnings tied to patient enrollment, patient engagement, and practice growth initiatives
• Growth opportunities as the practice expands

Benefits

• Supportive team environment
• Professional development opportunities
• Meaningful work that positively impacts patients' lives
• Modern healthcare environment
• Growth-oriented culture

Our Hiring Process

Qualified candidates will be invited to complete a brief DISC personality assessment as part of our interview process. This assessment helps us better understand communication styles, strengths, and workplace preferences. There are no right or wrong results.

Selected candidates may also be asked to participate in a short video interview and role-play exercise.