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PC/Printer Field Break/Fix

$25.09 - $32.85 per hour

BCForward

Job Description

Job Description

Job Title: PC/Printer Field Break/Fix

Location: Billings, MT

Duration: Contract - 24 months

Pay Range: $25.09/hr $32.85/hr

 

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

 

Job Description

We are seeking a Field Technical Support Consultant III to join our team. The role provides on-site break/fix hardware support for HP PC Products customers across laptops, desktops, RPOS, and workstations. Printer knowledge is a plus. The position operates in a fast-paced environment and requires a customer-focused approach, sound judgment, and consistent execution.

Responsibilities:

  • Deliver on-site break/fix services for Clients PCs and related hardware.
  • Configure hardware, software, and simple network components.
  • Install, repair, and replace units and components per documented procedures.
  • Troubleshoot technical and mechanical issues, including printers and peripherals.
  • Collaborate with escalation personnel and execute action plans to remediate PC/print issues.
  • Educate customers on technology use and maintenance during service events.
  • Manage priorities, schedules, and documentation to meet contractual commitments and budgets.

Required Skills & Qualifications:

  • Mechanical aptitude with experience using tools and alignment apparatus.
  • Hands-on hardware repair experience with PCs and printers.
  • Ability to troubleshoot issues involving third-party software, networks, and switches.
  • Strong customer-facing communication skills, verbal and written.
  • Attention to detail with reliable administrative and documentation habits.
  • Ability to work independently, plan, and reprioritize based on business needs.
  • Understanding of business and financial impacts of service delivery.

 

Preferred Skills:

  • HP printer repair and maintenance experience.
  • Industry knowledge of PC and print ecosystems and service procedures.

 

Physical and Schedule Requirements:

  • Able to bend, crawl, stoop, sit, and lift up to 50 pounds.
  • Availability for scheduled and unscheduled overtime, holidays, and non-traditional shifts.

 

Education:

  • High school diploma or equivalent required, plus hardware technology training. College preferred.
Vacancy posted 6 days ago
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