Crew Member

Description
Position Title: QSR Clerk - Level I
Reports to: QSR Manager
Positions Supervised: None
BROAD FUNCTIONS: To prepare food, obtain payment and provide exceptional customer service
SPECIFIC RESPONSIBILITIES:

• Greets customers and prepares their orders, uses Point of Sale system/cash register to record the order and computes the amount of the bill, collects payment from the customer and make change
• Prepares food neatly, accurately and in a timely manner
• Demonstrates a complete understanding of menu items and explains to customers accurately and in a cheerful and helpful manner
• Checks products in prep area and restocks items to ensure sufficient supply throughout the shift
• Understands and adheres to all quality standards, formulas or portion controls.
• Understands and adheres to proper food handling, safety and sanitation standards while preparing food, serving food and clean up. Including checking dates and temperatures and logging the information.
• General housekeeping and cleaning
• Maintains professional appearance and grooming standards as outlined in the employee handbook and the standards of the franchisee(s).
• Performs light paperwork duties as assigned

CONTACT WITH OTHERS - Internal:

• Will have contact with other QSR clerks and QSR Managers on a daily basis

CONTACT WITH OTHERS - External

• CUSTOMERS
• Vendors

Requirements
Prerequisites

• Education: Some high school or equivalent with the ability to read and perform math. Ability to read, speak and understand English
• Experience: Ability to understand and implement written and verbal instruction
• Ability to interact with customers on a friendly basis and work in a fast-paced environment
• Availability: Must be able to work a varied schedule and on weekends and holidays
• Physical:
• Must be able to work in any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register
• Position requires bending, standing, walking, and repetitive use of hands and arms the entire workday
• Must have ability to lift 10lbs frequently and up to 50lbs occasionally
• Position requires the ability to handle continuous exposure to food and cleaning chemicals
• Position requires the ability to handle exposure to extreme temperatures