Front Office Specialist - General Admin

Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist at TriHealth, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first. Location: 8240 NORTHCREEK KWOOD Schedule: This is a benefits eligible, part-time position. This role is expected to be scheduled 28-hours weekly and will include a rotating weekend schedule. No holidays or on-call commitments. We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. High School Diploma or GED degree (Required) 3 - 4 years experience in a related field (Required) Job Overview This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services. Job Responsibilities Answers incoming telephone lines and handles and distributes calls. Demonstrates flexibility and takes initiative in seeking or accepting additional assignments. Schedules patient appointments. Informs department of issues. Accurately inputs patient registration information and updates patient insurance and demographic information. Accepts payments and logs appropriately. Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members. Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job. Handles patient complaints and refers to manager as appropriate. Working Conditions Climbing – Rarely Hearing: Conversation – Frequently Hearing: Other Sounds – Frequently Kneeling – Rarely Lifting Lifting Pulling – Occasionally Pushing – Occasionally Reaching – Occasionally Sitting – Occasionally Standing – Frequently Stooping – Occasionally Talking – Frequently Use of Hands – Frequently Color Vision – Frequently Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Frequently TriHealth SERVE Standards and ALWAYS Behaviors Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect cultural and spiritual differences and honor individual preferences. Respect everyone’s opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Job Info Job Identification 309197 Job Category Administrative Posting Date 04/28/2026, 12:39 PM Job Schedule Part time Locations 8240 Northcreek Dr, Cincinnati, OH, 45236, US #J-18808-Ljbffr TriHealth