Program Manager

Job Description

Job Description

Payrate: $60.00 - $62.00/hr.

Summary:
As part of our digital strategy, the integrated Company’s portfolio delivers enterprise-grade software to support mining operations through data-driven insights, system integrations, and scalable platforms. Company’s Office plays a critical role in enabling configuration, analytics, workflows, and integrations across the Company’s ecosystem. This role supports the Solution Train in the day-to-day coordination and execution of release activities across all Office products, acting as a coordination hub between teams and global Company’s Office teams.

Responsibilities

• Release Planning & Calendar Support:
  • Maintain and publish the Company’s Office release calendar, ensuring dates, milestones, and dependencies are current and visible to all stakeholders.
  • Track and chase cross-team inputs required for release planning (scope confirmation, dependency declarations, environment availability).
  • Prepare and distribute release schedule communications (upcoming releases, freeze windows, deployment windows).
• Release Readiness & Checklist Management:
  • Own and maintain release readiness checklists, ensuring all required artefacts are in place before a release proceeds.
  • Track entry/exit criteria for each release gate and escalate gaps to the Release Manager.
  • Ensure all change records and release tickets are correctly raised, linked, and approved in Azure DevOps prior to deployment.
• Release Execution Coordination:
  • Coordinate deployment sequencing across products, components, and environments under the direction of the Release Manager.
  • Liaise with DevOps and Platform teams during release windows to ensure smooth handoffs and environment promotions.
  • Monitor deployment progress and communicate real-time status updates to the Release Manager and stakeholders during release execution.
• Release Documentation & Communications:
  • Maintain release documentation repositories ensuring historical release records are accurate and searchable.
  • Prepare release health dashboards and status reports for the Release Manager to present to engineering leadership.
  • Document lessons learned from each release cycle and feed into retrospective discussions.
• Process Compliance, Quality Support and Metrics:
  • Support adherence to the Company’s SDLC and Scaled Agile methodology by tracking artefact completion and flagging non-compliance to the Release Manager.
  • Assist the Release Manager in maintaining and improving release guardrails, templates, and process documentation.
  • Collect and maintain data for key release metrics as defined by the Release Manager.

Qualifications

• 3-5 years' experience in release coordination, release management, or SDLC support role within a software development environment.
• Good business acumen, understanding how software development and release management support business goals and strategy.
• Strong organisational and coordination skills with the ability to track multiple concurrent release streams.
• Excellent written and verbal communication skills, including the ability to produce clear release notes, status reports, and stakeholder communications.

Skills

• Familiarity with Power BI, or a willingness to learn, in order to support Program level reporting and health radiators.
• Familiarity with DevOps practices and intent.
• Excellent communication skills: verbal and written.
• Ability to be flexible and to adapt to the changing needs of a large-scale complex Program.

Pay Transparency: The typical base pay for this role across the U.S. is: $60.00 - $62.00 /hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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