Specialty Services Technician

Job Description

Job Description

The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.

The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team.

Important Note about Schedule/Travel:

This is a field service role with very frequent travel (50-70% overnight travel), most of which is in a company van that the Technician keeps at home. The territory covered is generally within a region of adjacent states. The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. A high degree of flexibility is required to accommodate our Customer needs but schedules are built for customer routes several weeks in advance to help planning travel. **The region of states covered are: NH, VT, ME, MA, and CT. **

This is a safety sensitive position

What you will do as a Specialty Service Technician:

• You will be accountablefor Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently.

• You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services.

• You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols.

• You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards.

• You will troubleshoot and consult proper contact for any observed issues with equipment and systems components.

• You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting.

• You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation.

Expeience, Skills and Abilities Needed:

Required:

• High School Diploma or GED

• 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, professional cleaning, mechanical, electrical, plumbing, HVAC, construction, automotive etc.)

• Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience.

• Valid driver’s license.

• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight.

• Demonstrated proficiency with basic computer skills, smart phone use, etc.

• Excellent interpersonal and Customer communication skills.

• Strong organizational and problem-solving skills.

• Ability to work independently without supervision.

You should be proficient in:

• Customer Service
• Mechanical Troubleshooting Skills
• Industrial Robot Programming
• Service Advisor/Writer
• Industrial Cleaning Equipment Operation
• Service
• Maintenance and Repair Skills
• Field Service Readiness
• Equipment Diagnostics & Troubleshooting
• Deionized Water System Operations & Maintenance