HVAC Service Manager

HVAC Service Manager

Blue Dot Services of Maryland, in partnership with American Residential Services (ARS), the largest provider of residential HVAC, Plumbing, and Electrical services in the U.S., employs over 7,000 professionals nationwide. With 45+ years of experience, we proudly deliver top-quality service to customers every day.

We are seeking an experienced HVAC Service Manager to lead and develop our residential HVAC service department, manage HVAC technicians, and ensure high-quality heating and air conditioning service operations.

What We Offer

• Insurance access after 31 days of employment
• Low-cost medical insurance (starting at ~$5/week)
• Dental and vision insurance options
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and holiday pay
• Company-paid life insurance

Responsibilities

What You'll Do

As an HVAC Service Manager, you will oversee daily operations for residential HVAC service technicians and ensure efficient delivery of heating and air conditioning service and repairs.

• Lead and manage the HVAC service team, including hiring, scheduling, training, coaching, and performance management
• Oversee daily operations of residential HVAC service calls and repairs
• Monitor labor costs, materials, equipment, and expenses to maintain service department profitability
• Ensure HVAC service quality, customer satisfaction, and operational efficiency
• Coordinate with dispatch and customer service teams to optimize technician scheduling
• Conduct job site inspections and ensure compliance with HVAC codes and safety standards
• Track department operations including technician productivity, tools, vehicles, and equipment
• Provide hands-on training and development for HVAC service technicians
• Lead regular technician meetings and monitor key performance indicators (KPIs)

Qualifications

What You'll Bring

• 3 years of HVAC service experience and/or HVAC management experience
• Strong knowledge of residential HVAC systems, heating and air conditioning service, and HVAC code compliance
• State license and HVAC code knowledge preferred
• Valid driver's license with a good driving record
• Strong leadership, communication, computer, and analytical skills
• Ability to manage people, operations, and budgets effectively