Operations Center Analyst

About Latham & Watkins Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong. About the Role The Operations Center Analyst is an integral part of Latham’s Technology & Information Services team. This role will be responsible for working with the global helpdesk to resolve issues or escalate and triage incidents to global resolution groups, while developing collaborative, interactive relationships with subject matter experts within the Technology & Information Services department to ensure that technology monitoring is functioning well for newly onboarded infrastructure and applications. This role will be located in our Las Vegas office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. Responsibilities & Qualifications Other key responsibilities include: Working closely with members of the Systems Operations team to provide efficient procedures and communications to streamline processes and satisfy various department needs for issue remediation Assisting the supervisor and core infrastructure and business technology teams in creating regular performance and system capacity reports for updates to senior management on system capacity for budgeting and forecasting Identifying and recommending opportunities for Continual Service Improvement for key services alongside Event, Problem, Incident, Change Management, and Technology Operations best practice activities Initiating maintenance and troubleshooting by responding to alerts, investigating issues, and analyzing data to elevate problems, in addition to handling helpdesk escalations, managing scheduled maintenance, monitoring for system issues, and updating tickets promptly, logging resolutions and recommendations Coordinating, implementing, and executing operations procedures for the technology department, collaborating on operational onboarding by developing policies, processes, and procedures to establish standard practices that optimize support and delivery for global technology staff Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains We’d love to hear from you if you: Demonstrate a broader departmental view in decisions Exhibit the ability to proactively identify and elevate issues and risks Possess the ability to mentor junior colleagues and promote accountability And have: A high school diploma or equivalent A bachelor’s degree or equivalent in Information Technology or a related field; a minimum of four (4) years of experience may be considered in lieu of a degree Information Technology Infrastructure Library (ITIL) Foundation certification, preferably Certifications in one or more of the following: Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified IT Professional (MCITP), VMware Certified Professional (VCP), Azure, Amazon Web Services (AWS), CompTIA, Cisco, or equivalent experience, preferably A minimum of three (3) years of experience in a helpdesk, Network Operations Center (NOC), or Information Technology (IT) support role Experience working with IT systems management ticketing support, preferably in a multi-site enterprise-scale environment, preferably A minimum of two (2) years of experience working with or supporting Microsoft technology components such as Windows Operation System (OS), Internet Information Services (IIS), Active Directory (AD), SQL Server, Domain Name System (DNS), etc., used to deliver software solutions and services, preferably Experience with VMware NSX, Site Recovery Manager (SRM), vSAN, and other vSphere supporting technologies, preferably Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes: Healthcare, life and disability insurance A generous 401k plan At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure Well‑being programs (mental health services, mindfulness and resilience, medical resources, well‑being events, and more) Professional development programs Employee discounts Affinity groups, networks, and coalitions for lawyers and staff Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. Please click here to review your rights under U.S. employment laws. Pay Range USD $80,000.00 - USD $95,000.00 /Yr. #J-18808-Ljbffr Latham & Watkins LLP