Financial Center Manager

Responsibilities Operate as a back up financial center leader within a market Manage client traffic, engaging and appropriately routing clients, and fostering client retention Manage business results through formalized management routines and coaching Create a world‑class client experience environment Manage market-level initiatives prescribed by market leaders Drive operational excellence Required Qualifications 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalated as needed to promote customer satisfaction Strong financial and business acumen, including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (verbal, non‑verbal, written, and presentation) and active listening skills Proficiency in computer skills and professional programs (e.g., Microsoft Office) Availability to work weekends and/or extended hours as required to run the business Must be able to travel to any financial center within the defined market Desired Qualifications 1+ years management experience including hiring, coaching, and developing direct reports Experience in consumer banking/financial services, mortgage, retail or hospitality industries Bachelor’s Degree in a related field Bilingual (fluent verbal and written) Skills Customer Service Management Performance Management Coaching Customer and Client Focus Talent Development Risk Management Sales Performance Management Business Operations Management Recruiting Result Orientation Referral Management Leadership Development Inclusive Leadership Prioritization Problem Solving Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr