Front Desk Teammate -South Park Mall (Bilingual)

Position Summary Are you passionate about a fit lifestyle and making everyone around you feel welcome? Are you looking for somewhere that will allow you to grow your passion for both while giving you the opportunity to grow your career? Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate at Fitness Connection, you will directly impact the experience of our Club Members and Guests every single day! Our Front Desk team creates the energetic and fun environment Fitness Connection is known for, providing outstanding hospitality and service to ensure that every member feels welcome and important. Your energy, passion, and heart to serve those around you make you perfect for this incredible opportunity. Day to Day Responsibilities Engage all Members/Guests with EPIC greetings & farewells Check each member into the gym using proper check‑in procedures Register all guests into the gym using proper registration procedures Answer the telephone promptly with appropriate Fitness Connection verbiage Assist with routing Telephone Inquiries (TI) appropriately Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner Serve as a initial point of contact and communication hub for members, guests and teammates Promote and sell drinks, bars, supplements and merchandise Meet/exceed daily and monthly pro shop goals Stock & organize retail offerings as needed Assist with any other operational duties as requested by management Learn about consumable and retail products sold in your location Ensure ProShop area is maintained and monitored throughout the shift Accurately use POS & money handling procedures Complete Member & Guest check‑ins and basic Member account inquiries Monitor check‑ins to identify delinquent accounts, collect balances and update Member information Notify a member of club management if Member assistance escalation is needed Keep front desk & entryway neat, clean, & organized Complete opening & closing duties as needed Complete regular club cleaning routines as needed Report any incidences in a timely manner Maintain a positive relationship with the entire club team Support other teammates in achieving their goals Adhere to all company policies and procedures Enrolled in EPIC Training Program and expected to successfully complete the program within a designated time frame. Completion of the coursework will require the ability to perform basic math, reading, system technology, and communication skills. Requirements High School Diploma/GED preferred Previous experience in Hospitality/Customer Service preferred Must be able to understand and follow verbal and written instructions and effectively communicate Must be able to interpret business communications including personal training contracts and pricing packages Excellent verbal and written English language communication skills Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds. The ability to move freely in and around obstacles common in gyms. Must be able to move quickly from one work area to another at a moment’s notice Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job Equal Opportunity Statement Fitness Connection is committed to principles of equal opportunity for all applicants and teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a teammate or applicant, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled teammate or applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Teammates and applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at View email address on click.appcast.io. #J-18808-Ljbffr Fitness Connection