Medical Receptionist Livingston, NJ | Full-time

With a customer service orientation, accurately perform assigned portions of telephone answering, appointment scheduling, check in, and check out. POSITION : Receptionist – tasks are assigned by functional area, and may be combined depending on overall patient volume. Responsibilities include, but are not limited to, the following: Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message. Receivesa and sends fax referrals from physician and other sources. Contacts patients to schedule appointments. Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines Schedules all other telephone appointments. Pre-registers new patients over the telephone before they arrive for their appointment. Verifies patient’s insurance eligibility using batch eligibility and online tools and sometimes by calling the insurance. Verifies patient’s insurance eligibility using batch eligibility and online tools and sometimes by calling the insurance. Makes appointment reminder phone calls at least 48 hours before designated patient appointments. Check In and Registration. Check out, referrals (if necessary) and follow up appointment. “Opens” the office each day, according to protocol. Greets patients as they arrive for scheduled appointments. Provides new patients appropriate paperwork for required signatures. Confirms demographic and insurance information for new and established patients, according to protocol; scans each patient’s insurance card and photo ID,front and back. Confirms that electronic insurance eligibility was completed, or repeats prior to visit. Explains financial and collection policies to new & old patients. Informs patients in the reception area when the physicians are running behind and offers to reschedule them. Collects copayments from patients at the time of their visit and posts payments into the computer and provides patient with a computerized receipt. Screens visitors and responds to routine requests for information. Keeps the patient reception area neat and clean at all times throughout the day. Ensures physicians complete encounter forms; marking CPT and ICD-10-CM codes. Posts daily charges and payments from each encounter form into the computer system. Schedules follow-up appointments for patients before they leave the office and provides an appointment card/appointment slip. Facilitates requests for referrals; schedules tests and specialist appointments as needed; pre-certifies tests as required by insurance company. Balances daily over-the-counter transactions and reconciles encounter forms; prepares deposit slip and delivers “daily close” packet to the Billing Coordinator Closes the office each day, according to protocol. Other Shared and Common Duties. Ensures all faxes are cleared off the machine and distributed throughout the day Sorts incoming reports and directs to appropriate person. Opens, date stamps, and delivers mail daily. Facilitates any physician or manager requests throughout the day. Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice. Maintains detailed knowledge of practice management and other computer software as it relates to job functions. Attends all regular staff meetings. Performs all other tasks and projects assigned by the Manager. Supervisory Responsibilities. This job has no supervisory responsibilities. Typical Physical Demands Work may require sitting for long periods of time, Position requires manual dexterity sufficient to operate a keyboard, operate a computer, telephone, calculator, copier, and such other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. Position also requires viewing computer screens and typing for long periods of time, and working in an environment which can be very stressful. Typical Working Conditions Work is performed in a reception area, and involves frequent contact with patients. Work may be stressful at times. The employee must be comfortable asking patients for money. Interaction with others is constant and interruptive. Contact involves dealing with sick people. Evenings and Saturdays may be required. May be assigned to work at other sites when needed. Qualifications and Skills : Up to one year of experience in a medical office preferred (freshers are welcomer too). Telemarketing or other customer service position. Comfortable using email and interacting with Internet applications. Knowledge of practice management and word processing software. Ability to perform multiple and diverse tasks simultaneously. Proven experience handling irate patients/customers and dealing with conflict. Familiarity with scheduling and rearranging appointments. Working knowledge of managed care. Pleasant speaking voice and demeanor. Neat, professional appearance. Strong written and verbal communication skills. Bilingual preferred – must speak Spanish fluently. #J-18808-Ljbffr Patel HealthCare LLC