Service Coordinator

Service Coordinator

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability, inclusion & belonging.

Responsibilities:

• Receives and dispatches trouble calls to line crews, field personnel and servicemen.
• Assists in scheduling work to field personnel and crews.
• Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders.
• Performs payroll preparation, work orders, maintains compliance reports and records and other data entry.
• Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets.
• Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs.
• Performs data entry into the Regional Construction Management System (RCMS) or subsequent system.
• May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned.

Requirements:

• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Proficiency in MS 365.
• Must possess strong problem-solving skills.
• High School diploma or proof of GED equivalent.
• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 40 WPM.

Benefits:

• Medical, dental, and vision insurance.
• 401k with match fixed contributions, including a Roth and saving option.
• Life insurance.
• Additional voluntary benefits, including pet insurance.
• Tuition Assistance.
• Mass Transit Pass for employees in our Portland and Salt Lake City Offices.
• Generous Paid Time Off (PTO) - Time off varies by employee type (Union or Non-Union).
• Paid short-term disability leave and long-term disability insurance.
• Paid Parental Leave.
• Paid Bereavement Leave.
• Employee Assistance Program supporting mental and emotional wellbeing.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.