Receptionist/Office Administrator

Job Description

Job Description

Art City Auto Body is seeking a professional, organized, and customer-focused Receptionist to be the first point of contact for customers, insurance partners, and vendors. This role plays a key part in creating an exceptional customer experience while supporting the administrative functions of the collision repair facility.

Key Responsibilities

· Greet customers in a friendly and professional manner, both in person and over the phone.

· Manage incoming calls and direct inquiries to the appropriate team members.

· Schedule appointments and assist with intake of repair-related information.

· Maintain customer records and ensure documentation is accurate and up to date.

· Receive and distribute mail, deliveries, and other correspondence.

· Assist with administrative tasks including data entry, filing, and report preparation.

· Coordinate communication between customers, technicians, estimators, and insurance partners.

· Support the team in maintaining a clean, organized, and welcoming reception area.

· Handle customer concerns professionally and escalate issues when appropriate.

· Assign jobs to service advisors

· Assist Service advisors with A/R & Final Bills

Why Join Art City Auto Body?

At Art City Auto Body, this isn’t your typical collision repair shop. We’ve built a high-end, white-glove repair facility designed around craftsmanship, professionalism, and an exceptional customer experience. From luxury and exotic vehicles to timeless classics and everyday drivers, every vehicle is treated with the same attention to detail and uncompromising standard of quality.

Our facility reflects that standard. We work out of a beautiful, state-of-the-art building that was designed to make a statement—from our sophisticated, modern front office to our clean, professional production environment. It’s a workplace we’re proud of and one our employees can be proud to represent.

Our Receptionist/Office admin is often the first and last impression a customer receives, making this role essential to our success. If you enjoy helping people, staying organized, and being part of a collaborative team, we'd love to hear from you.

Apply today and become part of the Art City Auto Body team.

Requirements

· High school diploma or equivalent.

· Previous receptionist, customer service, or administrative experience preferred.

· Strong verbal and written communication skills.

· Excellent organizational and multitasking abilities.

· Proficiency with Microsoft Office and general computer applications.

· Professional appearance and positive attitude.

· Ability to work in a fast-paced environment while maintaining attention to detail.

· On time and reliable. Full time

· Works well with others/team player

Benefits

· Competitive compensation

· Paid time off and holidays

· Ongoing training and professional development

· Supportive team environment

· Opportunities for career growth within a respected collision repair organization

· Paid Health Medical/Clinic membership

· Paid Telehealth plan

· Personalized retirement plan, wealth advisor & tax strategy