Senior Manager IT - Deliver Manager
$165k - $242kFull-time
Eaton
What You’ll Do The Order-to-Service (O2S) Delivery Manager leads the delivery team responsible for turning Eaton’s post-order data into a customer advantage. Reporting to the Commercial & Business Transformation Leader within AI & Data Management (AIDM), this role owns the trusted, digital thread from order through fulfillment, invoice and service — enabling self-service transparency, faster decisions, and scalable, AI-powered operations. O2S is one of three delivery teams in the Commercial & Business Transformation office, alongside Market-to-Order (M2O) and Sector Delivery. The order is the seam between M2O and O2S: this leader owns everything from the moment an order is placed through the full service lifecycle. The Delivery Manager is accountable for building and running a high-performing, forward-deployed team of data and AI engineers; delivering reusable Snowflake data products and AI capabilities; and partnering with the business to convert the O2S vision into measurable outcomes. Key Capabilities
- Trusted data foundation — Harmonize priority ERP sources into reusable Snowflake data products for order header, order line, shipping/delivery and invoicing.
- Customer transparency — Power customer-facing portals and internal reporting with timely, trusted order-status, shipment and invoice visibility.
- AI-driven operations — Apply demand and backlog forecasting, cycle-time anomaly detection, and service-copilot patterns where the data is ready.
- Own end-to-end delivery of trusted O2S data products spanning orders, order lines, bookings, backlog, invoicing, shipping/delivery, fulfillment, service contracts, cases and POS.
- Harmonize priority ERP sources (e.g., SAP ECC / S4, Vista, GV) into reusable, well-modeled Snowflake data products.
- Establish the digital thread from order → fulfillment → invoice → service so customers and internal teams can see accurate order, shipment, invoice and service information with confidence.
- Modernize Power BI and reporting assets; power customer-facing portals (MyEaton Elevate) and internal self-service reporting.
- Shape and deliver the O2S AI pipeline: demand and backlog forecasting, cycle-time anomaly detection, and service-copilot patterns.
- Prioritize AI use cases where data is ready and grow AI coverage across the O2S value chain.
- Partner with the AI Architect on model/agent pattern selection, responsible-AI, evaluation, guardrails, reusable AI components and MLOps.
- Lead and grow a multidisciplinary team (~8): Solution Architect, Data Engineers (×4), AI Engineers (×2), Scrum Master and Product Owner.
- Build and run a forward-deployed engineering (FDE) model — engineers embedded with the business, fluent in both data and AI, shipping end-to-end from data → model → value.
- Recruit to open roles, cross-train data and AI engineers into blended FDEs, and run tiered upskilling on Snowflake, Azure and GenAI/agents.
- Run a single intake (“one front door”) so business demand is logged, triaged and de-duplicated — never routed side-channel to a developer.
- Apply a value-over-effort (WSJF-style) prioritization model; protect the run-vs-transform balance and run quarterly capacity planning..
- Engage the Data Architect and AI Architect at the intake, design and scale gates for new patterns, platforms and cross-team dependencies.
- Serve as the single point of contact for the O2S stream and partner closely with the O2S Business Relationship Manager (Will Gunn) and business stakeholders.
- Align the 12–18 month O2S roadmap and Profit Plan / funding with BRMs and the EPM organization.
- Communicate outcomes — not activity — through an O2S value scorecard and KPI dashboard.
- Baseline KPIs before build; attribute and report value realized to sustain funding.
- Ensure security, data privacy and responsible-AI guardrails are built into design; partner early with Data & AI Governance and MDM for a single trusted view of customer and product data.
- Bachelor’s degree in Computer Science, Information Systems, Data/Analytics, Engineering or a related field.
- Progressive experience delivering enterprise data, analytics or BI products, including several years leading and developing teams.
- This role may be based in Beachwood, OH; or Moon Township, PA
- Relocation is offered for this position.
- Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
Vacancy posted 14 days ago
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