Ticket Coordinator
CyberCore Technologies
The Ticket Coordinator will perform activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. The job duties are as follows: Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams. Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved. Ensuring proper assignment of ticket as well as facilitation of resource allocation based on workload. #J-18808-Ljbffr CyberCore Technologies
Vacancy posted 5 days ago
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