Automotive Service Advisor

Automotive Service AdvisorLocation: Oakes GMC | Kansas City, MO Schedule: Full-Time | Monday-Friday with Rotating Saturday Schedule Compensation: $60,000-$120,000+ AnnuallyAbout the RoleThe Service Advisor serves as the primary point of contact between customers and the service department, helping ensure every guest receives a professional, transparent, and exceptional service experience. This role is responsible for managing repair orders, communicating vehicle needs, coordinating with technicians, and building long-term customer relationships while supporting departmental growth and profitability.Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.Pay & BenefitsCompetitive pay based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off + paid holidaysEmployee discountsCareer growth across multiple storesLocally owned and operatedTuition reimbursementCommunity involvement and volunteer opportunitiesWhat You'll DoCustomer Experience & CommunicationGreet customers and assist with service needs in a professional and timely mannerMaintain clear communication throughout the repair processReview completed repairs and services with customers before vehicle deliveryFollow up with customers to ensure satisfaction and build long-term relationshipsRepair Order ManagementSchedule service appointments and create repair ordersAccurately document customer concerns and vehicle needsPrepare service estimates, quotes, and invoicesObtain customer authorization for recommended repairs and maintenanceTeam CoordinationWork closely with technicians to ensure accurate diagnosis and repair recommendationsCoordinate with the parts department to support efficient repairsMonitor repair progress and help ensure promised completion times are metSales & Department PerformanceIdentify maintenance and repair opportunities that benefit the customerPromote recommended services, parts, and accessories when appropriateSupport departmental goals related to customer satisfaction and revenue growthWhat We're Looking ForWe're looking for a customer-focused professional who can build trust quickly and communicate confidently with a wide variety of people. The ideal candidate is organized, detail-oriented, and comfortable balancing multiple priorities in a fast-paced dealership environment. Strong follow-through, accountability, and a positive attitude are critical to success in this role.What Makes YOU a Good Fit?You enjoy helping customers solve problems and understand their vehicle needsYou communicate clearly and professionally, even during challenging situationsYou thrive in a fast-paced environment where every day is differentYou stay organized and can manage multiple repair orders at onceYou take pride in delivering a high-quality customer experienceYou enjoy working as part of a team while remaining self-motivated and results-drivenRequirementsValid driver's license with a clean or acceptable driving recordAbility to pass a standard background checkStrong reliability and consistent attendanceComfortable working in a fast-paced, customer-focused environmentBasic computer skills and willingness to learn new systemsPrior Service Advisor, Service Writer, or automotive customer service experience preferredStrong verbal and written communication skillsAbility to multitask and prioritize effectivelyAbout Oakes Auto GroupOakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees' successes and milestones.Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We're proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.If you're looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.