Head of Marketing

Head of MarketingLocation: US — Remote (excluding Hawaii) Travel: ~3x/year to Boston + 1-week in-person onboarding Reports To: CEO Compensation: $150,000 - $165,000 + Bonus Benefits: Competitive salary and performance-based bonuses. Comprehensive benefits package, including health, dental, vision, and 401k. Opportunities for professional development and career advancement.About B/SPOKE StudiosSome fitness brands are built around programming. B/SPOKE was built around people. Since 2014, it has grown into a multi-studio boutique fitness brand in the Boston area — offering Strength, Yoga, Pilates, and Indoor Cycling — by getting the fundamentals of belonging right. Founded by people who care deeply about the experience at every touchpoint, B/SPOKE has earned a fiercely loyal member base and a reputation that speaks for itself. This is a founder-led company with a clear point of view — and serious ambitions for what comes next.Our MissionInspire movement, connection, and lasting well-being.Our VisionBe the most trusted and inspiring fitness community in every market we enter.Our Core ValuesBuild Trust — Earned through transparency, consistency, communication, and respect — with clients, with each other, and with the community.Embrace Growth — We're curious, adaptive, and never satisfied with the status quo. A culture of feedback is central to how we get better.Lead with Humility — Team first. We rise above ego, build each other up, and believe that being humble is a strength.Pursue Excellence — A "Play to Win" mindset means every class, every shift, and every meeting is approached with intention. Details matter.The OpportunityWe're hiring a Head of Marketing to lead and grow our marketing function. Reporting directly to the CEO, you'll be the architect of our go-to-market execution — bridging brand awareness with rigorous, data-driven demand generation, and owning the full client lifecycle from first touch through retention and upsell.This is a role for a full-stack marketer with lifecycle depth . Each area of our marketing function is at a different stage of maturity: some are humming, others are still being built. We need someone who can diagnose where each piece sits, raise the floor across the board, and drive the priorities that move the business forward.Critically, this role will play a central part in our regional and national expansion — bringing the brand into new geographies, orchestrating launches, and contributing to long-term growth.We sit at the intersection of boutique fitness, premium membership hospitality, and community as a product. We don't want to run the same playbook as everyone else. We want a marketer who is thoughtful, original, and scrappy — someone who treats every dollar like it has to earn its place.About YouYou're a full-stack marketer. You've owned the full surface area — brand, demand, lifecycle, content, community, PR, and ops. You know how to prioritize across a function where some pieces are mature and others are nascent.Lifecycle is a genuine strength. You've owned full-funnel lifecycle marketing — acquisition, activation, retention, and upsell — and built the automated communication flows that move customers through each stage.You're deeply data-driven. You build dashboards, define attribution models, and review funnel data regularly to make precise, results-focused decisions. You can defend every dollar of spend with a number.You've been part of expansion. You understand what it takes to bring a brand into a new market — the launch playbook, the presale and awareness work, the rhythm of opening in a new region.You operate with a premium sensibility. The bar is high here, and the brand has to feel intentional and elevated at every touchpoint — from first impression to in-studio experience to long-tenure member.You treat community as a product. Not a marketing afterthought — with its own goals, KPIs, and feedback loops designed to deepen engagement and retention.You're a proven people manager. You've hired, coached, and developed marketers, set clear scopes of ownership, given hard feedback, and grown your team's craft. This role manages 2 direct reports plus contractors — prior management experience is a must.You're scrappy and AI-forward. You've produced disproportionate results without a big paid budget by leaning on lifecycle, organic, community, and brand. And you understand how AI has changed the marketing landscape and how to leverage it across content, segmentation, and experimentation.You have genuine fitness fluency. A personal interest in fitness and wellness, ideally as a consumer of boutique fitness. You've likely lived or spent meaningful time in cities with strong boutique fitness scenes — Boston, NYC, LA, SF, Miami, Chicago, Austin, or similar — and you understand how members in those markets choose, engage with, and stay loyal to a brand.Strong Fits for This RoleYou have roughly a decade of marketing experience in industries where brand, community, and membership engagement are central levers:Brick-and-mortar fitness and wellness brandsFounder-led athleisure (e.g., Nobull, Alo) — not large corporate-ownedDTC consumer brands (e.g., Glossier, Warby Parker) where brand, lifecycle, and experience drive growth (note: a pure DTC background may require a longer ramp into our membership model)Subscription and retention-driven brands (e.g., Hims & Hers, Olipop)Multi-location membership models (e.g., Fabletics, Drybar, One Medical)Hospitality and members' spaces (e.g., Equinox Hotels, Industrious, Soho House)Less of a fit: High-volume, low-price gym chains, pure-play ecommerce without a membership or recurring-engagement component, or agency-only backgrounds. Agency experience is a plus — but we need someone who has operated in-house and owned the P&L impact of their work.Key ResponsibilitiesData, Analytics & Performance (Priority)Own the marketing tech stack (HubSpot, Salesforce, GA4, CRM/lifecycle tools) to ensure accurate lead routing, attribution, and reportingDefine and track KPIs across the full funnel — top-of-funnel, intro/trial conversion, CAC, LTV, retention, and upsellStand up a continuous test-and-learn engine across creative, channel, audience, and offer — and cut what doesn't workBuild the model that connects marketing spend to pipeline and revenue, informing budget, headcount, and channel mixLifecycle Marketing & Automation (Priority)Own the customer journey from first touch through activation, retention, and upsell — with clear segmentation, triggers, and offers at every stageBuild, optimize, and continuously improve automated communication flows (email, SMS, push, in-product) with a high bar for personalization and measurable liftOversee paid acquisition (search, social, display) in collaboration with internal team and external agencies, maintaining optimal CAC and high-intent lead flowPartner with Product, CS, and Sales to drive retention, NRR, and upsell through playbooks that turn clients into advocatesDemand Generation & ExpansionOwn multi-channel strategy designed to drive qualified pipeline and revenueLead regional and national expansion marketing — build the launch playbook, run presale and brand-awareness campaigns, and orchestrate successful market openingsPartner closely with Sales and Studio Operations on lead routing, SLAs, and pipeline accountabilityBrand, Content & CommunityDefine and evolve our brand voice, visual identity, and positioning across all channelsGuide content strategy across