D&IT Global System Operations Manager, Life Sciences Technology Supply Chain

D&IT Global System Operations Manager, Life Sciences Technology Supply Chain Location: Tewksbury, MA, US, 01876 Charlotte, NC, US, 28216 Company: Corning Requisition Number: 75448 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide. Overview Corning is seeking a Manager, Global Supply Chain Systems Operations to lead the stability, performance, and operational governance of the ERP and integrated platforms that power our global supply chain. In this role, you'll be the operational bridge between business teams, IT, vendors, and leadership — ensuring our procurement, inventory, order management, and logistics systems run reliably across regions, every day. Primary Day-to-Day Responsibilities Lead global production support, incident and problem management, and root cause resolution for ERP supply chain modules (Purchasing, Inventory, eProcurement, Order Management). Monitor batch schedules, EDI/API interfaces, and middleware dependencies; partner with infrastructure, database, network, and security teams to maintain platform stability. Manage operational governance — user access reviews, audit/SOX controls, runbooks, SOPs, and escalation procedures. Lead a team of support contractors and partner with vendors; set priorities, balance workloads, and oversee delivery performance. Track and report operational KPIs, SLAs, and system availability to leadership; drive automation and continuous improvement to reduce manual effort and strengthen resilience. Provide IT representation and operational readiness support for major supply chain projects, releases, and hypercare activities. Required Qualifications Bachelor's degree in Information Systems, Supply Chain, Business, Computer Science, or related field — or equivalent practical experience. 7+ years supporting enterprise applications, with significant experience in PeopleSoft Supply Chain. Working knowledge of supply chain modules (Purchasing, Inventory, eProcurement, Order Management) and related business processes. Experience leading global production support, incident management, and problem management in a service operations environment. Experience with batch processing, job scheduling, interface monitoring, and enterprise system integrations. Experience with ITSM and Project Management tools such as ServiceNow, Planview, or similar. Experience managing user access, operational governance, and audit/compliance controls. Experience managing contractors, vendors, or external support resources. Desired Qualifications Experience supporting manufacturing or supply chain operations in a global enterprise environment. Familiarity with EDI, middleware platforms, and third-party supply chain applications (3PL, WMS). Experience with operational reporting, KPI dashboards, and service governance reviews. Exposure to SOX controls, audit support, and regulated operational environments. Experience leading continuous improvement, automation, or process standardization within ERP support. This position does not support immigration sponsorship. The range for this position is $105,402.00-$144,929.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us View email address on click.appcast.io . #J-18808-Ljbffr Corning Inc.