Technical Sales Specialist

Job Description

Job Description

Are you a results-driven sales pro who thrives on clear goals—and gets rewarded when you crush them? Do you love seeing your performance metrics and knowing exactly where you stand? Would you enjoy helping dozens of customers every day find the perfect solution from a lineup of products you can be proud to stand behind? Are you looking for a company that values connection, growth, and transparency just as much as performance?

If so, we’d love for you to join our Inside Sales team known as Pond Techs here at The Pond Guy!

Our Technical Sales Specialist role combines customer service and technical sales into a position that offers everything you’ve been looking for. It provides commissions and bonuses on top of a great base pay with no cold calling. Plus, you get the opportunity to coach and educate people on how to improve their ponds. Previous pond knowledge is not required—we will train you! 

See what the role is really like! Take a behind-the-scenes look at a day in Sales and see how our Pond Techs work with customers, recommend solutions, and help pond owners succeed: -CZGYCAMY

The Pond Guy / Airmax, Inc. is the leading manufacturer and distributor of pond, lake, and water garden products, including aeration systems, fountains, and water treatments—to a nationwide network of end-users and Airmax dealers. 

Want to learn more about The Pond Guy?  Watch this video:

Our Technical Sales Specialists are critical contributors to providing quality customer care and technical support. Expect detailed training to start you on your path to mastering processes regarding our products and procedures. Our family dynamic at The Pond Guy extends to the customers as we strive to give them the highest quality service possible. In peak season, we receive a high volume of inbound calls. You should anticipate 50-70 calls per day to assist customers with technical troubleshooting and provide resolutions in the form of consultative selling to correct customer pond issues. 

Here are some examples of the actual work your day would include: 

• Assist customers with technical product questions, sales, and order-taking via phone, email, text, and chat
• Turn objections into conversions by proactively asking relevant questions to sell the best solutions based on customer needs 
• Identify opportunities for cross-selling and upselling additional products or services that support the customer with their pond goals
• Conduct outbound calls and emails to follow up on leads, quotes, or past customer inquiries
• Provide pond profiles, customer education, and product training resources to customers to follow based on their individual pond needs 
• Research, through multiple sources when needed, to determine the best product/solution for the customer 
• Manage customer information in our Customer Relationship Management (CRM) software by lead tracking, logging sales activities, managing follow-up tasks, and ensuring all interactions are entered into the system
• Address any issues or concerns customers have regarding products, shipping, or post-sales support
• Analyze and review your metric sales goals on a weekly, monthly, quarterly, and annual basis to improve job performance
• Adapt to new sales tools and technology updates to streamline the customer experience and improve sales processes
• Perform field work and face-to-face retail sales support on occasion for training purposes 
• Participate in ongoing sales training, product-knowledge training, and product demos to support customers and improve sales techniques 

Job Requirements

To be successful in this role, you need to have a certain amount of knowledge and skills:

• 2-3 years of sales or customer service experience
• Basic understanding of mathematical calculations, conversions & ratios
• Ability to effectively communicate with customers while documenting relevant information regarding their interaction
• Excellent written and verbal communication skills
• Proficient computer knowledge in Word and Excel, and the ability to multitask within multiple software systems
• Hands-on mindset with the ability to work in an office environment
• Technical background is a plus
• High School diploma, college degree preferred

This position requires manual dexterity for typing, sitting at a desk, and looking at a computer screen for long periods of time. In addition, portions of the training require you to shadow other departments that may require physical activity, including lifting 25-50 pounds and standing for long periods of time. 

We need a Technical Sales Specialist who has a positive attitude, and the words “can’t” and “impossible” are not a part of your vocabulary. The capacity to switch quickly from one task to the next will be an important part of your success in this role. It is necessary to absorb and reference extensive information while providing outstanding customer service. This person should continually add value to the organization beyond their day-to-day tasks.

Availability

Our Technical Sales Specialist role is a full-time, year-round position located onsite at our headquarters, 15425 Chets Way, Armada, MI 48005. To ensure thorough onboarding and training, team members begin on-site for the first year. Tribe members who achieve established performance milestones and demonstrate strong mastery of their responsibilities may be eligible to transition to a hybrid or remote schedule earlier than one year.

Shifts are typically 8 hours and fall between 9:45 a.m. and 6:15 p.m. (EST) Monday through Friday, 2 Saturdays per month*. 

*Saturday hours are 8:45 a.m. – 4:15 p.m. (EST) during March through October. We are closed on Saturday from November through February. 

Technical Sales Specialist are scheduled on the phones throughout the entirety of their shift. 

Compensation & Benefits

This is a full-time position with a base hourly rate plus commissions. The average annual compensation is $60,000 to $75,000. Additional paid time off can be earned based on sales metrics. 

  Benefits include

• Blue Cross Blue Shield Healthcare