Guest Services Specialist

Guest Services SpecialistJoin the team that is revolutionizing health care – BayCare Health System.Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.The Guest Services Specialist is responsible for the following:Delivering world class customer service and functions as the guests' liaison to all services within the designated BayCare Health System's hospital and the surrounding communityMust possess advanced computer skillsWill become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.This role is hospitality-focused and critical to support a positive experience for each guest.Required specific skills include:self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.Must successfully complete OLC training modules as assigned within 12 months.Required Experience is 1 year Related field and 2 years Customer Service.BayCare offers a competitive total reward package including:Benefits (Health, Dental, Vision)Paid time offTuition reimbursement401k match and additional yearly contributionYearly performance appraisals and team award bonusCommunity discounts and moreAND the chance to be part of an amazing team and a great place to work!Minimum Qualifications:1 year Related field and 2 years Customer Service.Location: Winter Haven, FLStatus: PRN (As Needed)Shift Hours: variesWeekend Work: EveryEqual Opportunity Employer Veterans/Disabled