Customer Service Representative

Job Description

Job Description

Benefits:

• + Commision
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Customer Service Representative (CSR)

Job Summary:

The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support. The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Essential Duties and Responsibilities:

Provide a welcoming, professional, and engaging customer experience across all interactions
Build strong customer relationships to drive loyalty, repeat business, and referrals
Support customers throughout the purchasing journey, including follow-up and ongoing communication
Partner with sales associates to support sales activities and contribute to revenue growth
Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
Process payments, maintain accurate records, and protect customer information in accordance with company policies
Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
Collaborate with team members to ensure efficient store performance and a positive work environment
Perform other duties as assigned

Knowledge, Skills, Competencies and Abilities:

Strong customer service and interpersonal skills
Excellent communication and relationship-building abilities
Sales-oriented mindset with a passion for helping customers
Basic understanding of financial transactions or willingness to learn
Strong organizational, multitasking, and problem-solving skills
Ability to work effectively in a fast-paced, team-oriented retail environment
Professionalism and ability to represent the brand positively

Required Qualifications:

High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
Strong customer service and interpersonal skills
Excellent communication and relationship-building abilities
Sales-minded with a passion for helping customers
Basic understanding of financial transactions or willingness to learn
Strong organizational and multitasking skills
Ability to thrive in a fast-paced, team-oriented retail environment
Bilingual (English-Spanish) ability may be a plus based on specific store staffing needs

About Kimbrells Furniture:
At Kimbrells Furniture, our founders vision continues to guide everything we do: Our passion is to improve the happiness and well-being of others through home furnishings. This purpose shapes how we serve our customers, support our communities, and collaborate as a team every day.

No matter your role, you are part of something bigger. Together, we create spaces that bring comfort, joy, and connection into peoples homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. If youre looking for more than just a jobif youre looking to make an impactwe invite you to be part of the Kimbrells team.

Kimbrells Furniture is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.