Senior Project Manager, Market Operations

Job Description

Job Description

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines. 

About the team and position

Carvana's Market Operation department is known for its team-oriented, fast-paced environment. 

We expect bright people, willing to roll up their sleeves, take on new assignments, mentor and train others, assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

What you'll be doing

• Lead multiple high-priority initiatives and projects by successfully collaborating, communicating and prioritizing across essential stakeholders to ensure goals are achieved. 
• Build strong relationships and work cross-functionally (internally and externally) with the necessary partners to support project initiatives.
• Successfully execute full-cycle project management duties to meet project goals within given constraints (define goal, scope, deliverables, resources, budget and timeline; planning, monitoring and controlling during execution and finally, closing), with minimal guidance.
• Leverage advanced analytical skills to measure project success, assess operational performance, conduct root cause analysis, and develop data-driven recommendations that optimize performance and influence senior leadership decision-making.
• Effectively work through areas of ambiguity and complexity; demonstrating initiative and structuring problem-solving approaches to achieve our business needs.
• Dive deep into operations and leverage a strong understanding of Market Operations, performance metrics, and operational drivers to develop scalable solutions. 
• Identify operational weaknesses and risks, and help innovate or improve processes.
• Use data to make operational decisions,  uncover insights, and provide direction to senior management. 
• Train and coach teams on best-in-class project management methodologies, data-driven decision-making, and analytical frameworks.
• Effectively partner with stakeholders to determine the needs of their departments and create/deliver communication plans to leadership; build, maintain, and communicate portfolio and/or project performance and progress across Market Operations platform and stakeholders.
• Other duties as assigned

What you should have

• Bachelor's degree required and a minimum of 5 years working experience in Project Management, operations, business analytics, or a related role, ideally in a fast-paced, high-growth environment.
• Experience leading cross-functional project teams through Initiation, Design, Planning, Execution and Close phases for large-scale, complex and ambiguous initiatives
• Experience working across different business units (specifically HR, IT/technology, construction, engineering, procurement, operations) to communicate project vision, develop plans and drive change
• Ability to structure and conduct root cause analysis, identify key performance indicators (KPIs), and develop effective solutions to operational challenges.
• Strong analytical mindset with the ability to transform complex data sets into actionable insights and drive strategic decision-making.
• Proficiency in Excel or Google Sheets for data analysis is required; experience retrieving data using Snowflake or SQL is preferred; familiarity with Tableau or other data visualization tools is also preferred.
• Self-starter attitude with the ability to drive excellence and meet high standards
• Fast learner with the ability to make decisions, problem solve, prioritize, and multi-task in an analytical and organized manner
• Superior interpersonal skills, ability to interface with a variety of personalities with professionalism
• Ability to take an entrepreneurial approach to project management and commitment to team support
• Ability to learn quickly, transfer knowledge and provide valuable and actionable feedback
• Ability to manage multiple projects at the same time while maintaining high attention to detail
• Must be willing to travel when necessary (up to 10% of the time)

What we'll offer in return

• Full-Time Salary Position. 
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
• Must be able to stay in stationary positions for extended periods of time (when driving) up to 3 hours at a time. 
• Frequently communicates with customers and must be able to exchange accurate information. 

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.