Senior Software Quality & Validation Engineer - Enterprise Services

Senior Software Quality & Validation Engineer - Enterprise Services

Imagine what you could do here. At Apple, great new ideas have a way of becoming phenomenal products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Join the AppleCare Enterprise Services (ACES) Product Support Engineering (PSE) group as a Senior Software Quality & Validation Engineer, in this role, you will validate and strengthen Apple's software offerings used in enterprise and education settings prior to release. You will work cross-functionally with Software Engineering and Services Engineering teams, operating in a dynamic environment with groundbreaking technologies to make a difference.

Responsibilities

• Partner with AppleCare customers to understand their essential applications and proactively test them on dedicated devices enrolled in Mobile Device Management (MDM) solutions.
• Manage AppleCare Enterprise labs, ensuring standardization in policies, procedures, licensing, and operations.
• Collaborate with Software Engineering, Services, Sales, and Readiness teams to ensure common enterprise and education applications function properly during the operating system development cycle.
• Design, implement, and automate regression test plans for security software, content filters, network extensions, and external enterprise applications.
• Investigate complex issues, monitor feature updates, track bug fixes, and drive problems to resolution.
• Create and maintain technical resource documentation for knowledge transfer, mentoring, and training support engineers.
• Facilitate information exchange sessions by gathering cross-functional groups for testing and collaboration.
• Identify development opportunities for individuals and teams within the AppleCare Enterprise Services organization.

Minimum Qualifications

• Bachelor's degree in Computer Science or related technical field, or equivalent experience.
• 8+ years of experience in enterprise support engineering, validation engineering, or test automation.
• Programming experience in Python, Java, or another relevant language.
• Experience with testing frameworks (e.g., PyTest, Selenium, JUnit) and CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab).
• Experience with RESTful APIs and API testing tools (e.g., Postman).
• Experience verifying training data integrity and detecting bias.
• Experience writing test plans, scripting, automating processes, and creating reports.
• Experience with macOS, iOS operations, and the Apple ecosystem.
• Ability to travel domestically or internationally, and work evenings or weekends to meet critical deadlines.

Preferred Qualifications

• Master's degree in Computer Science, Computer Engineering, or related technical field.
• 12+ years of experience in enterprise support engineering, validation engineering, or test automation.
• Experience building professional relationships and collaborating across diverse organizations.
• Ability to communicate technical information clearly and adapt communication styles to various audiences.
• Experience influencing development organizations and driving cross-functional initiatives.
• Customer-facing experience in an enterprise support environment.
• Experience mentoring team members and fostering a culture of continuous learning.
• Ability to navigate ambiguity, take on challenges in unfamiliar areas, and identify the right subject matter experts to resolve issues.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant At Apple, we believe accessibility is a fundamental human right. You'll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong. Learn about accessibility in Apple's workplace Learn about reasonable accommodations for job applicants Apple accepts applications to this posting on an ongoing basis.