Part-Time Retail Store Specialist: Customer Experience Pro

Retail Store Specialist - (Customer Service/Merchandising) - Part Time Job Category: Stores Requisition Number: RETAI018083 Posted: May 22, 2026 Part-Time On-site Rate: $15.75 USD per hour Location St Johnsbury, 2000 Memorial Dr, Saint Johnsbury, VT 05819, USA Compensation for this opportunity is based on candidate experience and position. All associates receive a 30% discount. Compensation range: $15.75 - $16.75 Company Overview Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail. Benefits 30% Associate Discount Wellbeing Time & Care.com Access Generous Paid Time Off (Sick Time Pay, Vacation, Holiday Pay) Comprehensive Health & Wellness (Medical, Dental, Vision, Life Insurance, Critical Illness, Accident coverage) Flexible Spending Account (FSA) Short-Term Disability (for Full Time Associates) Accolade Care (personalized healthcare support and navigation) Job Description The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities. Key Responsibilities Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment. Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions. Promote company-wide customer initiatives (donations, loyalty programs, promotions). Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines. Train and coordinate assigned associates, manage breaks according to policy and regulations. Communicate issues and improvement opportunities to store leadership. Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning. Handle daily damages and returns according to established procedures. Qualifications Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred. Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required. Full-time associates in this role must have availability to work as needed by the business including nights and weekends. Must be 18 years of age or older. Work primarily in a climate‑controlled environment with minimal safety/health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift. Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis. Overnight and weekend assignments may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Additional Opportunities Eligible for Referral Bonus. Tuition Reimbursement (for Full Time Associates). Profit Sharing Bonus. 401K. OSJL Vacations & various discounts at partner companies. This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at‑will employee, meaning either you or the Company may terminate your employment at any time, with or without notice. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr