Quality Manager

Overview The Infosys Insurance unit is dedicated to transforming the insurance industry through innovative digital solutions powered by advanced AI technologies. We blend our industry-leading expertise in consulting and technology to help clients solve complex business problems and unveil hidden value. By integrating AI-driven insights, we enhance our ability to link strategy to execution, leverage cross-industry experience, and accelerate speed to market, ensuring we stay ahead of technological advancements and deliver the best to our clients. Join us to be part of a dynamic team that drives innovation, operational efficiency, and sustainable growth in the insurance sector. You'll have the opportunity to work with cutting‑edge AI technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of insurance. If you're passionate about AI and eager to make a significant impact, the Infosys Insurance unit is the perfect place for you to grow and excel. Area Of Responsibility Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders Build and maintain strong client relationships, providing regular updates to ensure alignment and transparency Drive process improvement by reviewing project deliverables and incorporating innovative methodologies related to product research and benchmarking studies, system configurations and assessment of new technologies Identify potential risks and implement mitigation strategies to ensure successful project outcomes Develop and manage project estimates, monitor budget performance, and optimize resource allocation for efficiency Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effective Lead scope changes and manage client requirements, ensuring proper estimation, approval, and contractual updates Your Contribution To The Team Demonstration of strategic mindset for delivering impactful, client-aligned projects Problem-solving expertise and ability to steer project economics and delivery Strong relationship with mid and senior level client stakeholders Strong leadership abilities to foster team performance and growth Commitment to cultivating a culture of learning and innovation Required Skill And Experience Customer Engagement Collaborating with Business Product Owners and Technical Leads for Requirement gathering and issue remediation and feedback. Serve as a key liaison between business units and technical teams, ensuring seamless communication and alignment. Lead workshops and stakeholder meetings to define project scope, clarify requirements, and secure agreement on deliverables. Strong oral & written communication skills, Business stakeholder management 20% Work Execution / Delivery Proven experience delivering complex initiatives as a Quality Analyst with US/London Market expertise across underwriting, claims, and operations. Skilled in navigating insurance systems, legacy bureau processes, and modern digital tools while collaborating effectively across global teams in matrix environments. Strong Agile practitioner (SAFe desirable), adept at PI planning and increment-based delivery. Expert in writing user stories, non-functional requirements, and mapping complex processes into actionable change. Leads multi-team delivery, manages dependencies and risks, and drives stakeholder outcomes through KPIs and data-driven decisions. 40% Offshore Coordination / Handholding Supporting offshore teams in application maintenance and enhancements. Establish Clear Communication Channels, Regularly review offshore deliverables, assess quality of deliverables, and offer timely, constructive feedback to support continuous improvement. 10% Quality Assurance / Reviews Document and validate functional requirements. Define acceptance criteria and lead UAT planning, coverage, and sign-off for complex increments. Review technical designs for alignment with business objectives and maintain accurate as‑is/to‑be process documentation to confirm measurable optimization. Ensure peer-reviewed data modeling outputs are clearly communicated for decision-making. Facilitate stakeholder workshops, validate scope, and institutionalize quality gates, traceability, and benefits realization reviews. 30% Preferred Skill And Experience Define quality strategy for BeazleyPro applications (quote, bind, administration, document generation) Define test strategy, test automation strategy and test cases.. Execute repeatable test cases Validate business requirements; ensure traceability and prioritization. Map workflows and identify opportunities for optimization and automation of test cases. Identify data, controls, and hand-offs across the value chain. Good understanding of the London Insurance Market, including syndicates, coverholders, brokers, and Xchanging bureau. Review user stories and acceptance criteria; lead quality assurance for value delivery.. Assist with UAT strategy, coverage, and sign-off; support go‑live activities and adoption plans. Additional Required Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr