Senior Program Manager (Treasury Management & Commercial Payments)

Responsible for leading cross-functional programs that support business transformation, operational efficiency, strategic initiatives, and product development related to Treasury Management and Commercial Payments. Works independently to manage program execution, stakeholder alignment, and risk mitigation while serving as a subject matter expert for Treasury Management products and operational workflows. Applies advanced knowledge of program management methodologies and industry best practices to deliver measurable outcomes and ensure alignment with organizational goals. Serves as a mentor to junior program staff and contributes to the continuous improvement of program delivery practices. This role supports the ongoing development, enhancement, operational readiness, and growth of Treasury Management and Commercial Payments products and services. Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.5+ years of relevant program management experience managing programs in a cross-functional environment. 3+ years of Treasury Management sales, onboarding, servicing, product management, program management, or operational experience. Significant experience supporting Treasury Management and Commercial Payments products, including ACH Origination, Positive Pay, Business Zelle, Remote Deposit Capture, and other related Treasury Management products and services. Strong understanding of Treasury Management operational workflows, including client onboarding, implementation, servicing, support processes, and program operations. Experience supporting product launches, operational readiness activities, process optimization, and ongoing enhancement initiatives for Treasury Management and Commercial Payments programs. This includes the development and refinement of internal policies, procedures, program monitoring metrics, and reporting. Proven ability to align program execution with organizational goals, manage stakeholder expectations, and drive measurable business outcomes. Experience with program budgeting, resource planning, risk management, and issue resolution across multiple workstreams. Experience collaborating across business, operations, technology, risk, compliance, and external partner organizations. Demonstrated knowledge of Treasury Management, commercial/business banking payments, and related operational processes. Derived from the Treasury Management and Commercial Payments focus of the Program Manager III role. Expert knowledge of stakeholder engagement and change management strategies to support adoption, operational readiness, and sustainment. Advanced skill in using program analytics and reporting tools (e.g., Power BI, Tableau, Smartsheet) to monitor performance and inform leadership decisions. Excellent verbal, written, presentation, and interpersonal communication skills. Bachelor's degree in Business Administration, Finance, Management, Program Management, Organizational Development, or related field, or equivalent combination of training, education, and experience. Desired QualificationsMaster's degree in Business Administration, Finance, Project Management, or related field, or equivalent combination of training, education, and experience.Certified Treasury Professional (CTP). Knowledge of or experience in Agile development methodologies. Experience with business process transformation, operational scale initiatives, or organizational change management. Proficiency with MS Office and program management tools such as Smartsheet, MS Project, Jira, or related platforms. Additional InformationHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 221805510 Heritage Oaks Drive, Pensacola, FL 32526141 Security Drive, Winchester, VA 22602Lead cross-functional programs that support strategic initiatives, operational improvements, business transformation, related to Treasury Management and Commercial Payments product initiatives.Develop and maintain integrated program plans, schedules, and resource allocations aligned with defined business goals. Collaborate with business stakeholders to ensure program alignment with organizational priorities and success metrics. Apply program governance practices, tools, and reporting standards to monitor progress and ensure accountability. Identify and address program risks, issues, and interdependencies across teams and functions. Coordinate with internal and external partners to ensure cohesive and timely program execution. Deliver program updates and performance insights to senior stakeholders and governance forums. Contribute to business case development and investment planning through data analysis and scenario modeling. Ensure compliance with internal controls, policies, regulatory requirements, and governance standards. Promote continuous improvement and change readiness within program teams. Mentor program managers and team leads to build delivery capability and leadership skills. Support the refinement of program delivery methodologies and enterprise best practices. Collaborate with enabling functions (e.g., finance, HR, operations, risk, compliance, and technology) to support program execution and business readiness. Represent the program management function in cross-functional planning and capability-building initiatives. Serve as a Treasury Management and Commercial Payments subject matter expert for enterprise initiatives, product enhancements, operational readiness activities, and strategic planning efforts. Support product development, launch, scaling, and enhancement initiatives through collaboration with business, operations, technology, risk, and vendor partners. May perform other duties as assigned. Full timePosting Date: 2026-08-26