Front Desk Team Member

Spa Concierge And Front Desk Professional

Woodhouse Spa Gainesville is a veteran-owned, family-operated ultra-luxury day spa nestled in Gainesville, Virginia — 7,000 square feet of curated calm, where every detail is intentional and every guest is treated as a cherished individual. We are seeking a part-time Spa Concierge and Front Desk Professional who embodies warmth, polish, and the art of anticipating needs before they are spoken. This is not a receptionist role. This is a hospitality position in the truest sense — one that requires the intuition of a luxury hotel concierge, the genuine care of a trusted advisor, and the grace to make every single guest feel like the most important person in the building.

What You Will Do:

• Welcome every guest with a warm, personalized greeting that sets the tone for a world-class experience from the moment they arrive
• Expertly manage scheduling, reservations, and booking adjustments using Meevo spa management software with accuracy and composure
• Guide guests through our extensive service menu — 40+ massage and bodywork offerings, advanced skincare, HydraFacial, Active Salt Therapy, Glacial Skin, and more — with confident, knowledgeable enthusiasm
• Curate and present retail and product recommendations naturally woven into the guest conversation — never pushy, always inspired
• Anticipate guest needs, preferences, and special occasions to elevate each visit into a memorable, personal moment
• Manage phone, online inquiries, and gift card requests with the same grace and professionalism as in-person guests
• Coordinate seamlessly with our spa team to ensure flawless service flow, on-time transitions, and a calm, luxurious atmosphere
• Handle guest feedback — positive and constructive — with emotional intelligence and solution-oriented care
• Maintain the immaculate presentation of the front desk and lobby area, reflecting our premium brand at all times
• Support group bookings, corporate events, and special celebration packages with attention to every detail

Who You Are:

• You have a natural warmth and presence — people feel genuinely seen and cared for in your company
• You have experience in luxury hospitality, upscale retail, hotel front desk, or high-end service environments and you thrive in that world
• You are polished in appearance and professional in communication — written, verbal, and in person
• You are an excellent multitasker who stays calm, organized, and gracious under pressure
• You are a team player with a genuine desire to contribute to something beautiful and meaningful every day
• You believe in the transformative power of self-care and can speak to it with authentic passion
• You are comfortable with technology — booking systems, POS, and client communication tools — and learn quickly
• You take pride in your work and in the brand you represent; excellence is your standard, not a stretch goal

Preferred Qualifications:

• 1–3 years of experience in luxury hospitality, spa, hotel, or upscale retail customer service
• Familiarity with Meevo spa management software is a plus — we will train the right candidate
• Experience with retail sales or upselling in a service environment
• Proficiency in professional business communication and email correspondence
• High school diploma or equivalent required; hospitality or business coursework a plus

What We Offer:

• $15.00/hr
• Schedule: Weekdays 8:00AM - 2:00PM | 1:30 PM – 7:30 PM | Weekends Required
• Generous service, retail, and skincare product discounts for your personal use
• 7,000 sq ft luxury facility — a beautiful place to come to work
• Veteran-owned, family-operated culture — team events and genuine community
• Ongoing training, education, and career development opportunities

Ready To Join Us? If you are passionate about the art of hospitality and ready to bring your warmth and professionalism to one of Northern Virginia's most distinguished luxury day spas — we would love to meet you.