Patient Access Rep II per diem

Responsibilities The Patient Service Representative (PSR) is responsible for obtaining patient demographics, insurance and financial information, and applicable co‑pays and deductibles for all scheduled patients prior to the date of service. Responsibilities include entry of the data into the facility computer system as well as coordinating with the patient and collecting any outstanding information/co‑payments on the date of service. The PSR counsels patients on insurance and financial options, identifies billable third‑party payers, and determines insurance priority and coordination of benefits. The PSR acts as a liaison to insurance companies, hospital departments, physician offices, and patients. The PSR provides customer service excellence in a professional and helpful manner at all times and serves as a resource for patients prior to services. Verify payer coverage of the services to be provided to the patient. Pre‑certify the service with the payer. Obtain any required pre‑authorization(s). Document all information related to the certification/authorization. Qualifications Education Minimum: High School diploma Preferred: Two or four year college degree Work Experience Minimum: Previous experience with cash collections. Preferred: Five to seven years of experience in Registration or Patient Accounts. Bilingual in Spanish and English. Skills Minimum: Medical Terminology, CPT/ICD‑9/10 Coding knowledge. Data entry knowledge (including diagnosis information). Overall knowledge and understanding of the revenue cycle and accounts receivable. Demonstrated ability to handle confidential information with discretion and ability to deal with the public in a professional and courteous manner. Ability to meet deadlines, manage multiple priorities and enhance the spirit of teamwork through effective role modeling. Excellent interpersonal, communication and organization skills. Computer literacy. Preferred: Experience with Microsoft Office products and electronic medical record. All Finger Lakes Health entities are equal opportunity employers. We are committed to creating an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. We believe that diversity strengthens our team, fosters innovation, and drives success. If you need assistance or accommodations during the hiring process, please contact us at View phone number on click.appcast.io. #J-18808-Ljbffr