Host - The farmers daughter

Job Description

Job Description

Description:

The Farmer's Daughter Restaurant at Normandy Farm Hotel & Conference 

are seeking qualified individuals who are interested in working in an upscale hospitality environment. An exemplary work ethic, meticulous attention to detail and a passion for providing superior customer service are necessary for all applicants. Applicants with experience working for first-class hospitality organizations will be strongly considered.

Job Summary

A Host ensures that their guests feel welcomed, cared for, and valued. They create a warm and welcoming environment for patrons from the moment they enter the establishment. Hosts typically provide menus, take names for reservations, and answers the phone.

Must be able to work a minimum of 3 shifts per week and have open availability to work weekday evening shifts and weekends.  

Weekday Shifts (Monday to Friday) - 4:00PM to 9:00PM

Weekend Shifts:

Saturday - 11:00AM to 4:00PM and 4:00PM to 9:00PM

Sunday - 8:30AM to 2:00PM, 9:00AM to 3:00PM and 3:00PM to 9:00PM 

Host Functions:

• Attends and Participates in all training sessions and team meetings.
• Develop and maintain positive working relationships with others while listening and responding in an appropriate manner.
• Greet guests with a warm smile to make them feel welcome.
• Seats guests and provides menus, following the appropriate rotation.
• Answers the phone politely and assists callers, including answering questions about the establishment and making reservations.
• Manages and confirms all Open Table reservations.
• Cater to the guests’ requests and needs in a prompt and professional manner to ensure an overall superior level of customer service.
• Performs all assigned side work and keeps host stand and lobby area clean.
• Follow instructions and adhere to all procedures and company policies while maintaining a high standard of conduct.
• Notifies and reports any problems or concerns to management.
• Reports to the Restaurant Manager

• Must be at least 16 years old.
• Work Permit required under the age of 18
• Must be authorized to work in the United States.
• Previous hosting experience is a plus.
• Possess a basic knowledge of excellent service standards, guest relations, food, and beverage preparations as well as etiquette.
• Mandatory compliance with all safety regulations, procedures, policies, and rules 
• Available to work weekends, day and evening shifts and major holidays (Thanksgiving, Easter, & Mother's Day)
• Regular and predictable attendance.
• Always arrives punctually in full uniform with a neat & professional appearance.
• Must have reliable transportation.
• Requires standing for extended periods, walking, pushing, carrying, bending, reaching, stooping, kneeling, or crouching.