Hiring Event 09/09/2026: Collections Call Center Representative

Job Description

Job Description

Hiring Event 09/09/2026 - Collections Call Center Representative

RSVP NOW! - -event-09092026-collections-call-center-representative-6aa0e3512055a703

Quick Facts

Compensation: $17.25/hr plus monthly performance bonuses

Onsite: Greenville, SC

Schedule: Fixed 40 hours/week - Regular, predictable attendance required

• No Sundays
• One night shift per week (12:00PM - 8:00PM) 
• Every 4th rotating Friday (9:00AM - 7:00PM)
• Every 4th rotating Saturday (8:00AM -12:00PM)
• During Saturday rotation weeks, one scheduled weekday off with extended shifts (8:00AM - 6:00PM and 10:00AM - 8:00PM)

Who We're Looking For

We're looking for candidates who are confident communicators, enjoy problem-solving, and can balance empathy with accountability. The ideal candidate is comfortable having difficult conversations, negotiating solutions, and working toward performance goals in a fast-paced environment. You may be a great fit if you:

• Have collections, auto finance, banking, lending, call center, or customer service experience
• Are comfortable discussing payment obligations and negotiating resolutions
• Can remain professional when handling challenging customer conversations
• Ask thoughtful questions and actively listen to understand customer situation
• Are organized, detail-oriented, and able to manage multiple priorities
• Are motivated by goals, performance metrics, and bonus opportunities

What You'll Do

• Manage a portfolio of delinquent auto loan accounts
• Contact customers to discuss payment options and resolve delinquency
• Negotiate payment arrangements and other account solutions
• Research customer information and assist with loss mitigation activities
• Document customer interactions accurately in company systems
• Meet or exceed performance and quality expectations

What You'll Bring

• High school diploma or equivalent
• Strong communication and customer service skills
• Ability to manage conflict and build rapport with customers
• Strong attention to detail and organizational skills
• Proficiency with computers and the ability to learn new systems quickly
• Previous collections or auto finance experience preferred

Benefits and Perks

• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

About GLS

• Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.

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Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for the past 10 years, helping more than 450,000 people meet and improve their transportation needs.

Company Description

Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for the past 10 years, helping more than 450,000 people meet and improve their transportation needs.