Bank Customer Care Agent (Full-Time & Experienced)

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization. We’re hiring Customer Service Representatives to support both inbound and outbound service projects for our Financial Services clients. We’re looking for dedicated professionals who are committed to delivering world‑class service to our customers, employees, and communities. In this role, you’ll interact directly with banking customers providing product and account information, resolving inquiries, and assisting with banking processes. Ideal candidates are excellent communicators, quick learners, and dependable team players. POSITION RESPONSIBILITIES This position supports customer service for bank customers. It requires interaction with hundreds of customers each week across the country to resolve support issues and ensure a best‑in‑class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Respond to inbound calls, emails, and live chats in a professional and timely manner Understand customer needs and provide accurate, effective solutions Escalate complex issues to appropriate teams when necessary Ensure first‑call resolution through active listening and problem‑solving Follow client‑specific procedures and maintain a courteous approach at all times Use internal knowledge bases and training to answer customer questions Maintain accurate and detailed records in CRM systems Handle financial inquiries with strict adherence to confidentiality and compliance standards Follow all scripts, policies, and procedures Meet attendance and training requirements consistently CANDIDATE QUALIFICATIONS Ideal candidates for this position are highly motivated, energetic, and dedicated. They have the following qualifications: Must be 18 years or older High School Diploma or equivalent required Minimum 3 years of experience in a call center environment At least 1 year in a customer service role Ability to multitask across multiple systems while on calls Typing speed of 30–45 WPM Fluent in English (spoken and written) Comfortable with Windows PC applications and able to learn new systems Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint) Strong organizational, written, and verbal communication skills Customer‑focused with empathy, patience, and responsiveness Reliable and punctual with a strong work ethic Skilled in conflict resolution and decision‑making Able to thrive in a fast‑paced, dynamic environment Excellent interpersonal skills and a collaborative mindset COMPENSATION & BENEFITS Starting hourly compensation ranges from $14.00 to $15.20 based on experience. In addition, MCI offers a comprehensive benefits package that includes: Paid Time Off : Earn PTO and paid holidays to take the time you need. Incentives & Rewards : Participate in daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to dream vacations. Health Benefits : Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, with access to MEC plans after 30 days. Retirement Savings : Opportunities for retirement savings programs where available. Disability Insurance : Short‑term disability coverage. Life Insurance : Options to safeguard your loved ones. Supplemental Insurance : Accident and critical illness insurance. Career Growth : Focus on internal promotions with significant advancement opportunities. Paid Training : Learn new skills while earning a paycheck. Work Environment : Casual dress code and a team‑oriented culture fostering collaboration and engagement. PHYSICAL REQUIREMENTS This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset, operate a computer and office equipment, and occasionally move around the office. Tasks may include reaching, lifting, and moving objects up to 40 pounds. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation. Must be willing to submit to drug screening. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. MCI will not tolerate discrimination or harassment based on any protected characteristic and adheres to these principles in all aspects of employment. MCI’s policy is to provide reasonable accommodation to qualified employees with protected disabilities as required by law. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act, MCI policy is to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless the accommodations would cause undue hardship. Employees may request accommodations through Human Resources. #J-18808-Ljbffr