New Home Internet Specialist

Building Locally, Leading Nationally

Top 50 Homebuilder Nationwide, #6 Best Place to Work, Top 10 Privately-Held Businesses in NC, Builder of the Year Award Recipient!


Why Eastwood Homes?

Founded in 1977, Eastwood Homes is a privately-held residential homebuilder dedicated to providing homes of exceptional value and outstanding craftsmanship in nine divisions and four states throughout the Southeast region. With almost 50 years of experience and 24,000 home closings, Eastwood Homes prides itself on offering more than just a place to live, we offer a way of life for homeowners and employees alike. We invite you to join our team of dedicated, motivated, and passionate professionals and experience the true meaning behind our company motto, Built with Care.

Basic Functions

The primary responsibility of the New Home Sales Internet Specialist is to generate new home sales through internet leads. This position initiates contact to leads received from internet sources, aids in qualifying the lead, scheduling on-site or virtual appointment with a New Home Specialist, and follow up, to produce new home sales. This is a work-from-home position and it reports to the Internet Sales Manager, Marketing Manager, Division Sales Manager, Vice President of Sales, or their designee. Must be local to Charlotte area.


Scope

The New Home Sales Internet Specialist will:

1. Demonstrate an understanding of the Real Estate industry, the residential home-building process, and adhere to fair housing laws.
2. Be able to effectively interact with customers via phone call, email, and text messaging; effectively communicate with Real Estate Brokers, company personnel and industry peers;
3. Independently assist customers in identifying company products for purchase.
4. Demonstrate a working knowledge of personal computer skills including office software programs (preferable MS Office Suites), Internet, PowerBI and Salesforce.
5. Be capable of managing tight deadlines, promptly addressing changes without disrupting schedules, and managing high volumes of work with minimal direct supervision.
6. Forty (40) Hour workweek will include Saturday and Sunday. Two consecutive days off during the week.
7. Demonstrate ability to work flexibly among at least eight or more divisions to assist management in all sales initiatives and marketing events, as deemed necessary.

Major Duties and Responsibilities

• Report to the Internet Sales Manager, Marketing Manager, Division Sales Manager, Division President, or their designee in order to receive instructions to assist with administration duties within the sales department.

• Gather and disburse internet leads from the Company's website in a timely fashion (with goal to respond within 15 minutes)

• Responding in a timely fashion to internet prospect requests that come through search engines associated with Eastwood Homes website, to include email contact through an Eastwood Homes email address, email campaigns (e-blasts) through Sales Simplicity, and phone contact through Eastwood Homes mobile phone.

• Setting-up scheduled appointments to Eastwood Homes model homes for the purpose of a home purchase.

• Corresponding with On-site New Home Specialists to follow-up and set appointments.

• Periodically meet with Sales Managers of Eastwood Homes to evaluate the lead generation and appointment setting, (at minimum attend the monthly Sales Meetings at the beginning of each month).

• Generate adequate sales and closing volume(s) to consistently maintain or exceed company standard sales performance and customer satisfaction ratings.

• Gather, analyze and periodically update necessary market research, competitive and market analysis for product and pricing strategies for Marketing Manager.

• Participate in professional sales training and attend company training meetings and/or classes as required. Develop and train as requested by Division Sales Manager, Vice President of Sales and Marketing, or their designee, and provide ongoing support and guidance to New Home Sales Specialists.

• Employee must be a standard-bearer of the Eastwood buying experience, and must be proficient in the understanding and operation of the touch back rule, contract completion process and procedures, inventory home guidelines, mail away policy and procedure, and missing items policy compliance.

• Foster an ongoing environment of teamwork and collaboration between all Company personnel and disciplines focusing all actions toward meeting Company objectives.

• Develop and maintain a quiet, professional, organized and safe work environment at all times.

• Other Duties as Assigned

Qualifications

• Must be able to have a flexible work schedule. Position will work five days a week, including weekends. Days off will be two consecutive weekdays.

• Must have great communication and phone skills.

• Must be able to manage time independently and respond to request quickly and efficiently.

• Must be highly motivated and able to work with little direction.

• Experience in New Home Sales is strongly preferred.

• Ideal candidate would be knowledgeable in Real Estate.

• Must be located in the Charlotte area

Aside from our happy homeowners, we know that no one is more vital to our success than our team members. For our employees success and well-being, we offer competitive compensation, challenging opportunities for growth, a comprehensive benefits package including Medical, Dental, Vision, Life, 401K and more!

Will you join us?