Staff Product Enablement Specialist

As a Product Enablement Specialist, you will play a key role in elevating Product Management capability across the organization through scalable learning experiences, practical enablement programs, and role readiness initiatives. Product Management Capability Development Design and deliver scalable learning experiences that strengthen Product Management capabilities across areas such as: Storytelling and executive communication Stakeholder management and influence Prioritization and decision‑making Customer empathy and discovery Value articulation and strategic thinking Partner with Product leadership to align learning initiatives with Product Management expectations, career development, and organizational goals. Translate business and organizational needs into structured learning journeys with measurable learning objectives. Program Design & Enablement Design, build, and maintain enablement programs that support onboarding, continuous learning, role readiness, and Product Management excellence. Develop engaging enablement materials including presentations, facilitator guides, playbooks, e‑learning modules, videos, and knowledge resources. Create scalable, practical learning experiences that enable Product Managers to apply concepts effectively in their day‑to‑day work. Ensure learning experiences are interactive, engaging, and aligned with adult learning best practices. Practical Application & Workflow Enablement Enable Product Managers to apply learning within the Genesys operating environment through onboarding programs, launch readiness initiatives, Product Ops processes, AI‑enabled workflows, and cross‑functional collaboration practices. Support the operationalization of Product Management best practices through structured enablement, guidance, and scalable resources. Translate complex product, process, and organizational concepts into actionable and user‑friendly learning experiences. Training Delivery & Facilitation Facilitate live, virtual, and blended learning sessions for globally distributed and cross‑functional audiences. Support the rollout of new tools, processes, product updates, and organizational initiatives through structured communications and enablement activities. Manage training schedules, participant communications, and learner support throughout program cycles. Cross‑Functional Collaboration Partner closely with Product, Product Operations, Engineering, Customer Success, Marketing, HR, and other stakeholders to ensure content accuracy, relevance, and alignment with business priorities. Collaborate with subject matter experts to document best practices and simplify complex concepts into clear, practical guidance. Build trusted relationships across teams to support enablement adoption and continuous improvement. Measurement & Continuous Improvement Track participation, engagement, knowledge retention, and readiness metrics to evaluate program effectiveness and impact. Gather feedback from learners, managers, and stakeholders to continuously refine content and delivery approaches. Stay current on enablement trends, Product Management practices, learning technologies, and instructional design best practices. Tools & Knowledge Management Maintain and organize content within LMS platforms, enablement systems, SharePoint, knowledge bases, and related tools. Ensure learning materials remain current, accessible, scalable, and aligned with Genesys standards and branding. Qualifications 5–7 years of experience in enablement, instructional design, learning & development, Product Operations, Product Management, training, or related fields. Strong understanding of Product Management practices, workflows, and operating models within SaaS or technology organizations preferred. Demonstrated ability to design and deliver scalable learning programs and enablement experiences. Proven facilitation skills with experience training hybrid or distributed teams. Experience developing adult‑learning content across multiple formats including live, virtual, and self‑paced learning. Exceptional communication, storytelling, and stakeholder influence skills. Strong project management and organizational abilities with experience managing multiple priorities in evolving environments. Ability to simplify ambiguity and translate complex organizational expectations into practical, scalable guidance. Experience collaborating cross‑functionally with Product, Engineering, Customer Success, Technical, or Operations teams preferred. Experience with LMS platforms, enablement tools, SharePoint, Articulate, Rise, or related learning technologies preferred. Comfortable working in fast‑paced, evolving environments with a high degree of ownership and autonomy. Success Indicators Increased Product Manager readiness, engagement, and capability development Accelerated onboarding and time‑to‑productivity for new PMs Strong adoption of Product Management best practices, tools, and workflows High learner engagement and positive feedback from Product teams and leadership Delivery of scalable, practical, and impactful enablement experiences aligned with Genesys strategy Compensation $98,600.00 – $173,400.00 Benefits Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, expression, marital status, domestic partnership status, national origin, genetics, disability, military veteran status, and other protected characteristics. #J-18808-Ljbffr Genesys Cloud Services, Inc.