Claims Representative

Claims RepresentativeC.H. Robinson is seeking a detail-oriented Claims Representative to join our team. In this role, you will oversee and help resolve cargo claims, partnering with customers, carriers, insurance providers, and internal teams to drive timely, effective resolutions. You will act as a key liaison across our network, managing claims from intake through settlement while delivering exceptional customer service and proactive communication. If you thrive in a fast-paced environment, excel at problem-solving, and enjoy building strong relationships, we'd love to hear from you.Duties And ResponsibilitiesThe duties and responsibilities of this position consist of, but are not limited to, the following:Acts as a liaison between corporate and network offices to facilitate the gathering of information that will allow proper response to claim losses and legal documentsProcesses new claims, disseminates the claim to the appropriate carrier or insurance company, and enters claim settlementMonitors and responds professionally with a customer service mindset to email and voicemailResolves daily problems that arise and brings the issues to a resolutionIdentifies exposures and risk to the company and escalates accordingly on pending claims and litigation that may have an adverse impact on financialsAssists customers in arrangements with carriers to return or salvage goods and schedule inspections, by coordinating and communicating with management, employees and agentsBuilds working relationships with customers, carriers, insurance companies and the office networkMaintains excellent task management in order to have proper follow up and resolution on each claimOther duties or responsibilities as assigned according to the team and/or country specific requirementsQualificationsRequired:High School diploma or GEDMinimum 1-year previous customer service or claims experiencePreferred:Bachelor's degree from an accredited college or universityPrevious transportation experienceStrong problem solving and decision-making abilitiesQuick learner who is successful at multi-taskingTeam player who can also produce independent resultsPossesses strong detail orientationStrong customer service focusSolutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolioValues a diverse and inclusive work environmentDisclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.Compensation Range$17.13 - $25.36The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Your Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunities