Director, Consumer Marketing and Insights

The Consumer Marketing & Intelligence Director is the division’s revenue strategist and single authority on the fan. This role is the division’s strategic partner to BI — turning fan data into the division’s complete picture of who our fans are, how they behave, and where revenue is being left on the table. This role is responsible for translating intelligence into strategy: the promotions, campaigns, and audience recommendations that tell the division exactly what to activate to close the gap and hit the goal. The primary day-to-day responsibility is partnering with BI to track pacing toward our single game ticketing budget and other revenue verticals and ensuring the division always knows where it stands and what it needs to do next. Beyond pacing, this role identifies under‑monetized segments, unmet product demand, and white space across individual game tickets, memberships, premium, and corporate revenue — and builds the strategic recommendation around each. For corporate revenue, this role develops a deep understanding of who the HEAT fan is as a consumer, their demographics, spending behavior, brand affinities, and lifestyle characteristics, and translates that into audience intelligence the corporate sales team can use to build compelling, data‑backed cases for prospective partners. Essential Duties And Responsibilities Own the division's complete understanding of the fan, who they are, how they behave, what they value, and where they are in their relationship with the HEAT brand. This role serves as the division's primary authority on the consumer, ensuring that audience knowledge is current, commercially relevant, and actively informing decisions across all revenue verticals. Partner closely with BI to track revenue pacing daily against budget across all verticals - individual game tickets, memberships, premium, and corporate - and translate gaps into concrete strategic recommendations. Partner with BI to turn fan data into revenue strategy, defining the questions that need answering, reviewing and interpreting the outputs BI produces, and owning the strategic and revenue implications that come from it. Maintain a formal data-sharing relationship with the Performance Marketing team to access behavioral signals sitting in CDP and channel tools — including location data, paid media attribution, and engagement data — that enrich the division’s understanding of the fan and sharpen the accuracy of revenue strategy. Identify where demand exists in the fan base that the current product lineup is not capturing — under‑monetized segments, lapsed buyers, upgrade candidates, and fan cohorts with no clear product home. Turn BI's fan personas into revenue strategy, analyzing them for under‑served audiences and fans with untapped lifetime value potential, and setting the next steps for moving fans through the pipeline. Own marketing measurement, define how marketing activity is tied to revenue performance across all channels and initiatives, so the division always knows what is working, what isn’t, and where to reallocate. Develop a deep understanding of who the HEAT fan is as a consumer — their demographics, spending behavior, brand affinities, and lifestyle characteristics — and translate that into audience intelligence that supports corporate sales prospecting. This includes articulating how fan profiles differ across specific assets, such as a lounge, a section, or a game night, so the corporate team can match the right partner to the right opportunity. Develop and maintain Fan Lifetime Value (FLV) scoring in partnership with BI to help the division prioritize effort — identifying which fans to invest in, which to reactivate, and which segments represent the highest‑upside revenue opportunity. Define the intelligence inputs that inform CRM‑driven marketing, the fan segment, the commercial goal, and the trigger logic, and hand those off clearly to Performance Marketing for execution. Interpret campaign and revenue performance data in partnership with the Marketing Intelligence Manager, who owns division reporting, and translate those results into strategic recommendations that inform the next campaign, audience priority, or promotional decision. Manage and develop the Marketing Intelligence Manager, providing clear analytical priorities, development support, and direction on how to structure and deliver intelligence outputs across the division. Represent the fan intelligence and revenue analytics function in division planning, budget reviews, and commercial strategy sessions, bringing the data perspective to every conversation where revenue decisions are made. Desired Qualifications 8+ years of experience in marketing analytics, business intelligence, consumer insights, or data‑driven revenue strategy, preferably in sports, entertainment, or a consumer‑facing industry where pacing and budget attainment are active, ongoing responsibilities. Experience partnering closely with BI or analytics teams, with enough fluency in data and dashboards to ask sharp questions, interpret output independently, and translate it into strategy. Experience working with CRM platforms (Salesforce, Microsoft Dynamics, etc.) and BI and marketing analytics systems. Familiarity with customer engagement platforms such as Braze is a plus. Proven ability to identify revenue gaps and product opportunities from data — not just describe what the data shows, but diagnose what it means for the business and recommend what to do about it. Familiarity with live sports or entertainment revenue dynamics, including how ticketing, membership, premium, and corporate revenue operate on different sales cycles and require different audience strategies. Demonstrated ability to present revenue analytics and consumer data to senior leadership in a clear, commercially framed way — focused on decisions and implications, not methodology. Strong cross‑functional communicator who can translate analytical findings into plain‑language recommendations for marketing, sales, and executive stakeholders who don’t live in the data. Familiarity with AI tools and their applications in data analysis, audience segmentation, and predictive modeling. Experience managing direct reports and leading a function. Education And/or Experience Bachelor's degree (B. A.) from four‑year college or university; or 8+ years of experience in consumer insights, business or marketing intelligence, audience strategy, or data‑driven marketing, preferably in sports, entertainment, or a consumer‑facing industry; or equivalent combination of education and experience. Deep expertise in audience segmentation, persona development, and consumer research methodologies. Experience working with CRM platforms (Salesforce, HubSpot, etc), BI tools, and marketing analytics systems. Familiarity with live sports ticketing dynamics, including single game, membership, and premium sales cycles, and how consumer behavior differs across each. Experience managing direct reports and leading a function. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti‑discrimination laws. EOE & DFWP #J-18808-Ljbffr Miami HEAT