Member Experience Specialist

Job Description

Job Description

Location: West Palm Beach, FL 

Employment Type: Part-Time 

Compensation: $15/hr + Commission 

Position Overview 

Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales. 

The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement. 

Key Responsibilities 

Membership Expertise & Sales 

• Serve as the primary expert on all membership models, packages, pricing, and promotions 

• Educate prospective and current members on program offerings and recommend best-fit solutions 

• Drive new membership sales and upgrades through tours, consultations, and follow-ups 

• Meet or exceed monthly KPI targets 

Member Experience 

• Deliver a welcoming, high-touch experience for all members and guests 

• Build strong relationships to enhance retention and community engagement 

• Proactively address member questions, concerns, and feedback 

• Support onboarding of new members to ensure a seamless start 

Brand Representation 

• Act as a positive, professional representative of Dragons Elite Athletics both in-person and online 

• Promote events, programs, and special offers 

• Assist with community outreach and partnership initiatives 

Administrative Support 

• Manage membership accounts, billing inquiries, and CRM updates 

• Track sales performance and maintain accurate records 

• Assist with scheduling and general front-desk operations 

• Ensure all processes align with company policies and standards 

Qualifications 

• 1–3+ years of experience in sales, customer service, or fitness/wellness environments 

• Strong communication and interpersonal skills 

• Proven ability to meet or exceed sales goals 

• Highly organized with attention to detail 

• Comfortable with CRM systems and basic administrative tools 

• Passion for fitness, athletics, and community building 

Preferred Qualifications 

• Experience in a gym, athletic training facility, or membership-based business 

• Background in youth athletics or performance training programs 

• Social media or marketing experience is a plus 

Key Competencies 

• Sales-driven mindset with a customer-first approach 

• Energetic, outgoing, and professional demeanor 

• Problem-solving and adaptability 

• Strong team collaboration skills 

Compensation & Benefits 

• Competitive base pay + commission/bonus structure 

• Complimentary membership 

• Opportunities for growth and advancement 

• Ongoing training and development 

Why Join Dragons Elite Athletics? 

At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand. 

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