Help Line Associate

We are seeking compassionate and dedicated individuals to join our team as Lifeline Call Takers on-site in Framingham. This Lifeline serves as a direct three-digit phone line available 24/7, 365 days a year, connecting people in distress with trained National Suicide Prevention Lifeline counselors. Candidates must be able to work on-site in Framingham, MA in order to be considered for this opening. Key Details: Schedule/Hours:4pm - 12am Pay: $21 $22/hour Work Arrangement: On-sitein Framingham, MA Responsibilities: Answer incoming calls from individuals facing mental health issues, crisis situations, suicidal thoughts, or other stressful circumstances Show extreme empathy towards callers while maintaining an impartial stance to provide effective support De-escalate callers with the assistance of the call site supervisor when necessary Be prepared to contact 911 on behalf of the caller in critical situations Qualifications: High school degree Prior telephone/call-center experience, particularly focused on providing emotional support, is highly preferred Experience with data gathering techniques Proficiency with Microsoft Office, Word, Excel, databases, and other software systems Must be able to work the overnight hours noted above Must be able to work on-site in Framingham, MA ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. Location/Region: Framingham, MA (01704) #J-18808-Ljbffr Propivotal